Dina Noureldin Aly
Ceo Assistant
Hawally
Summary
.Outgoing and friendly Officer delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 3years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Assistant to the President and CEO
Alnahar plus
sharq
09.2019 - Current
- Freight forwarding and customs clearance
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Maximized clerical staff productivity by reorganizing training program and effectively supervising 80 employees.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Administered compensation, benefits and performance management systems at direction of supervisor.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Processed employee termination paperwork at direction of supervisory staff.
Traveling consultant
yaish travel
sharq
08.2014 - 01.2019
- Delivered services to customer locations within specific timeframes.
- Used Microsoft Word and other software tools to create documents and other communications.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Completed accurate reservations for business travelers at point of sale.
- Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
Customer Service Agent
Piraeus Bank
portsaid
02.2011 - 01.2012
- Provided primary customer support to internal and external customers.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Contacted customers to return routine and general calls promptly.
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
Education
Diploma in Accounting And Auditing - accounting
Faculty of Commerce
Portsaid 10.2010 - 05.2012
H.R - Human Resource
Higher Institute in Port Said
05.2010 - 12.2010
Bachelor's Degree in Accounting And Auditing - Accounting And Auditing
Faculty of Commerce
Port Said 01.2005 - 08.2010
Skills
Wordundefined
Timeline
Assistant to the President and CEO
Alnahar plus
09.2019 - Current
Traveling consultant
yaish travel
08.2014 - 01.2019
Customer Service Agent
Piraeus Bank
02.2011 - 01.2012
Diploma in Accounting And Auditing - accounting
Faculty of Commerce
10.2010 - 05.2012
H.R - Human Resource
Higher Institute in Port Said
05.2010 - 12.2010
Bachelor's Degree in Accounting And Auditing - Accounting And Auditing
Faculty of Commerce
01.2005 - 08.2010
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