Summary
Overview
Work History
Education
Skills
Certification
Timeline
Work Availability
Accomplishments
Software
Affiliations
Interests
Doctor Ashford

Doctor Ashford

Killeen,TX
"Success is not just about reaching the destination, but also about embracing the journey with determination, resilience, and unwavering belief in oneself."

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience
6
6
Certification
2
2
Languages

Work History

Network Manager II

GDIT
03.2021 - Current
  • Improved network performance by implementing advanced monitoring tools and troubleshooting techniques.
  • Assisted in the planning of data center migrations to accommodate rapid business expansion without disrupting services.
  • Established clear communication channels within the team to improve overall collaboration on projects.
  • Optimized network infrastructure by designing and implementing scalable solutions to support business growth.
  • Diagnosed complex network-related issues using packet capture analysis tools for timely resolution of problems.
  • Reduced downtime with proactive maintenance, regular updates, and prompt resolution of technical issues.
  • Coordinated with other IT departments to ensure efficient allocation of resources for optimal network performance.
  • Directed acquisition, installation and testing of network hardware.
  • Enhanced network security through the deployment of robust firewalls, intrusion detection systems, and access control measures.
  • Maintained prescribed network software configurations to support consistent and reliable infrastructure performance levels.
  • Responded to network outages and issues related to circuits, websites, vendors and telecoms.
  • Provided network debugging and troubleshooting services in response to user-reported faults and malfunctions.
  • Installed and configured network printers and other peripheral devices.
  • Diagnosed and resolved hardware and software issues.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.

Tech Control II

GDIT
04.2019 - 03.2021
  • Collaborated cross-functionally with diverse teams to achieve shared objectives in a timely manner.
  • Optimized digital resources through routine troubleshooting and proactive system updates.
  • Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
  • Responsible for the O&M of equipment required to support TCF operations. Supported primary and auxiliary TCF equipment.
  • Engineered, installed and tested TCF equipment to support new and emerging requirements.
  • Patched IT and communication devices, and developed policies and procedures for inventory and system upgrades.
  • Maintained configuration of long-haul telecommunications equipment and strapping cryptographic equipment.
  • Responsible for reporting circuit status, troubleshooting circuit outages, and maintaining operating logs IAW applicable DISA standards.
  • Fabricated, troubleshooted and repaired interfaces on technical control equipment.
  • maintained and programmed cryptographic equipment.
  • Responsible for long haul connectivity, interfacing Long Haul/Convergence Routers and switches, Prominas and ATM systems.
  • Performed maintenance requirements on the tech control systems and associated hardware including rack mounted UPS
  • Maintained equipment survivability.

Logistic Desktop Support

KBR
03.2016 - 04.2019
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
  • Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
  • Ensured compliance of network device software versions and configurations with DISA STIG policy.
  • Worked with hardware/software vendors to verify on-schedule product delivery, installation, and ready equipment.
  • Completed network vulnerability scans utilizing ACAS security center and resolved vulnerabilities.
  • Completed monthly Preventive Maintenance Inspections (PMI’s) on communication equipment.

Logistics Coordinator

Diplomatic Freight Services (DOD Contractor)
02.2009 - 07.2016
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Generated documentation and information required for customer shipments.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
  • Tracked orders and notified customers of status or potential delays.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.
  • Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
  • Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
  • Coordinated movement of over 104,000 passengers within a 3yr period through use of commercial aircraft at two of the largest and highest volume transportation hubs (Bagram Airfield / Kandahar Airfield) in Afghanistan
  • Safely transported and coordinated with Aircraft loadmasters over 500,000 lbs. of military equipment to include MRAP’s, 20ft Containers, Cranes, Construction equipment, Dry goods and frozen meats throughout Afghanistan and to and from stateside locations via commercial aircrafts
  • Collaborated with Aircraft Services to effectively control and record cargo and mail as well as handle cargo processing, special handling, and aircraft loading/unloading
  • Organized post-operation date order flight folders and documents to maintain clear, convenient, and accurate records
  • Plan, organize and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements
  • Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, and government regulations
  • Managed comprehensive operations related to in-transit personnel including updating arrival/departure Flight Information Display System; screening passenger documentation upon departure and arrival; manifesting, processing, and escorting passengers to and from aircraft; collecting, screening, and processing passenger baggage; and managing DV program and lounge
  • Coordinated operations including acquiring parking location for transient aircraft blockin, arranging fuel delivery with petroleum, oil, and lubricants (POL); and scheduling maintenance and service requirements
  • Provided quality customer service while arranging customers’ commercial airline tickets, hotels and visas
  • Performed standard checks on all air operations.

Education

No Degree - Business Administration

Mary-Hardin Baylor, Belton, Texas
04.2001

No Degree - Computer Science

Cisco Junior College , Cisco, Texas
09.1996

Skills

  • Network Troubleshooting
  • IT Infrastructure Management
  • Network Access Control
  • Network Security Management
  • Local Area Network
  • Problem Resolution
  • Configuration Management
  • Attention to Detail
  • Team Collaboration
  • Self Motivation
  • Workstation Maintenance
  • Network Administration

Certification

  • Microsoft Certified Solution Associate (MCSA)
  • MICROSOFT CERTIFIED PROFESSIONAL (MCP)
  • CompTIA (NET+)
  • COMPTIA Security+ (SEC+), IA LEVEL II
  • CISCO CERTIFIED NETWORK ASSOCIATE (CCNA) ROUTING AND SWITCHING
  • Cisco Certified Network Professional (CCNP)
  • CompTIA CASP+ (CASP)

Timeline

Network Manager II - GDIT
03.2021 - Current
Tech Control II - GDIT
04.2019 - 03.2021
Logistic Desktop Support - KBR
03.2016 - 04.2019
Logistics Coordinator - Diplomatic Freight Services (DOD Contractor)
02.2009 - 07.2016
Mary-Hardin Baylor - No Degree, Business Administration
Cisco Junior College - No Degree, Computer Science

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Conducted regular network performance assessments and capacity planning, ensuring scalability and accommodating future growth requirements.
  • Successfully upgraded the company's network infrastructure, improving network performance and reliability.
  • Optimized network configurations and protocols, leading to a reduction in network latency and improved overall efficiency.

Software

Network Monitoring

Configuration Management

Remote Access Software

Network Operating Systems

Scripting and Automation

Affiliations

  • Participation in local IT or networking meetup groups provides networking opportunities with other professionals in the field and access to local events and resources.

Interests

Continuous Learning

Hands-On Experience

Collaboration and Teamwork

Security and Resilience

Technology Innovation

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Doctor Ashford