Dominic Antony
Kuwait
Summary
Experienced Administration Manager with a robust background in Quality Management skills , managing administrative processes, schedules, and office policies at Planet Health Institute. As a Quality&Purchase Manager,demonstrated expertise in quality management and procurement procedures during a 14-year tenure at Fouad Alghanim&Sons Automotive, where responsibilities included implementing effective Quality Management Systems and conducting internal audits. Proven track record as a Service Advisor, ensuring efficient customer handling and service operations at both Fouad Alghanim&Sons Automotive and ACDelco Behbehani. Strong skills in staff management, business correspondence, contract negotiation, compliance monitoring, and process improvements. Career goal: to leverage extensive administrative and coordination experience to drive operational excellence in a dynamic organisation.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Administration Manager
Planet Health Institute
07.2023 - Current
- Manage administrative processes
- Manage schedules and deadlines
- Establishing office policies and procedures, preparing reports
- Coordinating with the Accounting department in developing office budget
- Responsible for overseeing office operations, managing administrative staff, ensuring efficient workflow
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Supervised hiring processes and vendor relationships to maintain smooth operations for company.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Updated reports, managed accounts, and generated reports for company database.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Negotiated and executed contracts on behalf of department.
QM and Purchase Manager
Fouad Alghanim&Sons Automotive
05.2009 - 05.2023
- Provide excellent support and guidance to the Importer
- Establish, implement and maintain an effective Quality Management System within the Importer
- Report to the management team on the performance of the management system and improvement opportunities
- Conducting internal audits and reporting
- Sending organization charts to the manufacturer on quarterly basis
- Prepare the team for the annual audits from the manufacturer
- Making sure all the CI standards are followed and the new changes are communicated
- Making sure all maintenance schedules are conducted on time bond basis
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Conducted re-negotiations with vendors on rejections, disposition and adjustment of purchased materials not meeting specifications.
- Managed, coached and developed high-performing buyers to meet objectives, deliver results, and add value to purchasing department.
- Implemented policies to reduce cost and eliminate waste.
- Wrote standard operating procedures for department.
- Conducted regular research to identify trends and cost saving opportunities.
- Monitored and evaluated vendor performance to determine compliance with quality standards.
Service Advisor (Quick Service)
Fouad Alghanim&Sons Automotive
10.2004 - 05.2009
- To manage all Audi service work, telephone and walk in enquiries on behalf of the Audi Centre
- Liaise with the service Centre to ensure an effective and efficient customer handling process
- Establish understanding and an agreement with the customer of the work to be carried out
- Maintain safe working practices and abide by the working rules and standards
- To ensure that job extensions are properly authorized, processed and that customers are kept fully informed of changes to costs and expected completion times/dates
- To ensure that vehicles are properly handed over to customers, including invoice explanation and advising future requirements
Service Advisor
ACDelco Behbehani
12.2000 - 09.2004
- Initiates automotive services and repairs by ascertaining performance problems and services requested
- Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records
- Ascertains automotive problems and services by listening to customer's description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules
- Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer's approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation
- Calculates customer's payment and delivery
Purchase Assistant
MSRY Behbehani
12.1997 - 09.2000
- Monitoring stock levels and identifying purchasing needs
- Liaise with shipping companies, coordinating with customs representative's
- Coordinating with courier companies for the urgent parts and accessories
- Tracking orders and ensuring timely delivery
- Maintaining purchase records
- Evaluation of suppliers
Education
Bachelor of Commerce - Cost Accounting
St. Alberts's College
Higher Secondary Education -
MG University
Secondary School Education -
MAHS High School
Skills
- Staff management
- Business correspondence
- Contract negotiation
- Credit and collections
- Process improvements
- Procurement procedures
- Strong negotiation
- Compliance monitoring
- Documentation and reporting
- Filing systems
- Staff training and development
- Team building and motivation
- Policy and procedure modification
- Documentation and control
- Recordkeeping and reporting
- Corrective action implementation
- Office administration
- Developing policies and procedures
- Administrative support
- Database administration
- Quality standards
Languages
English
Arabic
Hindi
References
- Mr. Subramanian, CFO Foaud Alghanim Group Co. Mobile No-99068466
- Mr. Raghu Appavu. IT Manager 67761086
Interests
Represented College at the National Service Camp, Pune, India. Represented university at the National Youth Festival (Theatre events), Hariyana India.
Hobbies and Interests
- Reading
- Gardening
- Music
Certification
- Internal Auditor ISO 9001:2000
- Performance Management
- Basic First Aid
Personal Information
- License: Valid Kuwait driving license
- Passport Number: V3747039
- Date of birth: 10/22/72
- Nationality: Indian
Accomplishments
- Successful external audit results from the manufacturer
- Sourcing right product thereby reducing costs
- Enhanced internal processes, implementing across department for increased productivity and profits.
Personal Details
Kuwait
Awards
- First place in Basketball Competition at H.S.S.C level.
- First place in theatre activities in college level.
Custom Section
Residence valid till 27/04/2026
Education
India,India,Kochi, India
Timeline
Administration Manager
Planet Health Institute
07.2023 - Current
QM and Purchase Manager
Fouad Alghanim&Sons Automotive
05.2009 - 05.2023
Service Advisor (Quick Service)
Fouad Alghanim&Sons Automotive
10.2004 - 05.2009
Service Advisor
ACDelco Behbehani
12.2000 - 09.2004
Purchase Assistant
MSRY Behbehani
12.1997 - 09.2000
Higher Secondary Education -
MG University
Secondary School Education -
MAHS High School
Bachelor of Commerce - Cost Accounting
St. Alberts's College
Similar Profiles
Liv SteenLiv Steen
Intern at Small Planet InstituteIntern at Small Planet Institute
Rahul JayakumarRahul Jayakumar
HEAD OF MARKETING, OPERATIONS & SALES at Plato’s Planet Education InstituteHEAD OF MARKETING, OPERATIONS & SALES at Plato’s Planet Education Institute
ARIEL MCDONALDARIEL MCDONALD
Registered Nurse Supervisor at Planet Home HealthRegistered Nurse Supervisor at Planet Home Health
Adel AlmutairiAdel Almutairi
Civil Inspector at Gulf ConsultCivil Inspector at Gulf Consult
Ahmed AwadAhmed Awad
Volunteer at Rawabi CosmeticsVolunteer at Rawabi Cosmetics