Donia Ehab
Salimiyah , Hawalli,Kuwait
Summary
Driven and adaptable, capable of managing administrative tasks and fostering supportive work environment. Proficient in communication and organizational skills, ensuring smooth HR operations and employee satisfaction. Committed to optimizing processes and contributing to success of Administrative & HR Officer role.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
HR administrator
Minas international for general trading Co.
Sharq , Kuwait City, Kuwait
11.2024 - Current
- Assisted in performance appraisal processes, supporting fair evaluations and promotions.
- Coordinated benefits administration for improved employee welfare.
- Executed recruitment drives for attracting top-tier talent into the organization.
- Maintained accurate personnel records with diligent attention to detail.
- Resolved conflicts amongst staff members to promote a harmonious workplace culture.
- Maintained privacy of sensitive information by adhering to data protection regulations diligently.
- Arranged training sessions for staff, contributing to professional development initiatives.
- Managed complex staffing schedules, ensuring optimal workforce allocation.
- Liaised between different departments, facilitating smooth inter-departmental operations.
- Streamlined HR processes by introducing efficient digital solutions.
- Organized regular team building activities, promoting a positive work environment.
- Facilitated open communication channels for employees, enhancing overall satisfaction.
- Assisted in the development of company policies to ensure legal compliance.
Head of Al Rayan project
Al Seef Hospital
Salimiyah , Hawalli, Kuwait
10.2023 - 10.2024
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
- Completed customer orders with speed and accuracy.
- Applied positive customer service approach to increase satisfaction levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Administrative & Billing officer
Al Seef hospital
Salimiyah , Hawalli, Kuwait
10.2022 - 10.2023
- Maintained updated knowledge of latest industry practices, keeping abreast with changing regulations and guidelines.
- Prepared detailed forecasts for expected revenue using historical billing data.
- Improved invoice accuracy by meticulously reviewing and verifying billable details.
- Assisted in financial audits, ensuring compliance with regulatory standards.
- Managed complex client accounts, providing tailored solutions to unique billing issues.
- Ensured timely generation of invoices with keen attention to detail.
- Eased process bottlenecks by identifying and addressing inefficiencies in the billing system.
- Reconciled monthly billing statements to maintain accurate financial records.
- Streamlined billing procedures for greater organisational efficiency.
- Delivered consistent performance under pressure during peak billing cycles.
- Enhanced customer satisfaction through prompt and efficient resolution of billing queries.
- Facilitated smooth transition to new billing software, minimising disruption to business operations.
- Established strong relationships with key customers through regular communication around their billings.
- Collaborated closely with the accounting team, ensuring seamless integration of billing functions.
- Reduced payment delays by proactively following up on unpaid bills.
- Enhanced overall cash flow by advising clients on optimal payment plans.
- Compiled comprehensive reports on billing activities, enhancing transparency in financial operations.
- Developed customised spreadsheets for tracking invoices, speeding up retrieval of information.
- Handled high-value contracts, safeguarding company's revenue stream.
- Facilitated cross-departmental coordination for resolving interrelated issues affecting the quality of billed services.
- Contacted clients with unpaid invoices to seek payment.
- Generated and sent invoices to clients for payment.
- Created billing templates for quick invoice generation and payment processing.
- Tracked cancelled and reissued invoices for audit purposes.
- Verified generated invoices to check accuracy and address detected issues.
- Attended billing-focused meetings to develop new collection methods to recover unpaid bills.
- Resolved billing queries using stored customer records.
- Originated billing and collection reports to aid revenue forecast and planning activities.
- Assisted credit teams with re-invoicing and raising credit notes.
- Helped with client onboarding by opening billing accounts and attaching payment methods.
- Liaised with business partners in observing billing and account procedures.
- Reconciled client accounts to settle outstanding balances and balance excess payments.
- Interpreted and submitted contract billing requirements to invoicing teams for action.
- Collaborated with sales departments to track project start and end dates for billing purposes.
- Escalated complex billing issues to senior teams for closure.
Head of clinical operations
Jarallah German Specialized Clinic
Hawalli, Kuwait
10.2020 - 10.2022
- Promoted from Clinical Operations Manager to Head of Clinical Operations due to strong leadership skills and commitment to excellence.
- Prioritized tasks effectively during high-pressure situations, ensuring seamless workflow within the department.
- Cultivated partnerships with various stakeholders, improving overall organizational effectiveness.
- Delivered presentations on complex medical topics making them comprehensible even for non-medical personnel in team meetings.
- Formulated efficient workflows for improved patient management.
- Managed cross-functional teams for successful project delivery.
- Streamlined operational processes to enhance service quality.
- Implemented advanced technologies to streamline clinical procedures.
- Ensured adherence to regulatory guidelines, maintaining high standards in clinical operations.
- Boosted team morale with effective leadership and communication techniques.
- Improved efficiency with strategic planning and diligent execution.
- Increased productivity through implementation of state-of-the-art software systems designed specifically for clinical operations.
- Incorporated innovative solutions into daily operations, driving significant improvements in patient care.
- Coordinated multidisciplinary teams for smooth implementation of healthcare projects.
- Developed and updated internal guidelines.
- Controlled expenses, advising on efficient use of resources to minimise unnecessary costs.
- Evaluated use of resources to identify areas to cut costs and opportunities for investment.
- Conducted regular audits, ensuring rigorous compliance with industry standards.
Sales and customer service representative
E-Solution Construction Company
Tanta, Egypt
02.2019 - 09.2020
- Managed daily sales operations to achieve business objectives.
- Identified potential sales leads using market research strategies.
- Coordinated delivery schedules for optimum order fulfilment.
- Stayed aware of latest industry trends, tailoring sales tactics accordingly.
- Streamlined inventory management process to reduce product wastage.
- Trained new colleagues on customer service protocols, improving overall team performance.
- Maintained high standards of professionalism whilst interacting with customers.
- Provided detailed product information for informed buying decisions.
- Resolved customer complaints, ensuring their satisfaction with products or services.
- Participated in regular staff meetings, contributing ideas for improved customer experience.
- Implemented effective sales techniques to maximize profits.
- Collaborated with the team to meet monthly sales targets.
Education
Bachelor - Law
Facalty of Law
Tanta , Egypt 09.2013 - 05.2017
Skills
- Staff induction procedures
- Efficient communicator
- Benefits administration insight
- PeopleSoft experience
- Credible activist
- Data analysis capability
- Personal development plans drafting
- Time management proficiency
- Ability in giving feedback
- Change facilitation
- Reward strategy execution
- Training and development coordination
- Job description development
- People analytics
- Knowledge of employment law
- Recruitment strategy
- Strategic planning capabilities
- Microsoft Office
- Strategic thinker
- Statistical reporting
- Policy and procedure development
- Microsoft Office proficiency
- Preparing contracts
- Onboarding document preparing
- Health and Safety regulations
- Data analytics
- Social media recruiting
Languages
English
Fluent
Arabic
Native
Certification
1-English course at British Council Egypt .
2- ICDL License .
Timeline
HR administrator
Minas international for general trading Co.
11.2024 - Current
Head of Al Rayan project
Al Seef Hospital
10.2023 - 10.2024
Administrative & Billing officer
Al Seef hospital
10.2022 - 10.2023
Head of clinical operations
Jarallah German Specialized Clinic
10.2020 - 10.2022
Sales and customer service representative
E-Solution Construction Company
02.2019 - 09.2020
Bachelor - Law
Facalty of Law
09.2013 - 05.2017
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