Taher Shabbir Daud
Kuwait
Summary
A dedicated IT professional with over 2 years of experience in technical support, cloud services, and customer management. Skilled in troubleshooting hardware and software issues, configuring operating systems, and providing desktop support. I have a strong background in cloud support and email system management, particularly with Outlook configuration.
With an MBA in Finance, I combine technical expertise with a business-focused approach to align IT solutions with organizational goals. Known for my problem-solving abilities, attention to detail, and excellent customer service, I am committed to delivering efficient IT support and ensuring smooth operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cloud Support Engineer
LTI Mindtree
09.2021 - 09.2023
As an experienced IT professional with 2 years of expertise in troubleshooting, configuring, and providing technical support, I am proficient in managing complex IT environments. My background includes hands-on experience in desktop support, operating system installation, customer service, and IT helpdesk operations. I excel in providing comprehensive solutions for hardware and software issues, Outlook configuration, and email support.
Having worked as a Cloud Support Engineer, I am skilled in addressing cloud-related challenges, ensuring smooth system operations, and delivering exceptional customer care. My MBA in Finance adds a unique edge, enabling me to bridge the gap between technical solutions and business needs effectively.
Education
MBA - Finance
NMIMS University
Mumbai02.2024
Bachelor Of Science - Information Technology
K.P.B Hinduja College of Commerce
Mumbai05.2021
Skills
- Proficient in troubleshooting hardware and software issues
- Expertise in configuring and supporting operating systems (Windows, macOS, etc)
- Skilled in desktop support and IT helpdesk operations
- Strong knowledge of Outlook configuration and email support
- Experienced in cloud support and service management
- Excellent customer service, care, and management skills
- Strong technical support and problem-solving abilities
- Familiarity with ticketing systems and IT service management tools
- Knowledge of financial principles (MBA in Finance) for aligning IT solutions with business goals
- Adept at managing escalations and ensuring timely resolution of technical issues
Certification
98-367:MTA: Security
Fundamentals
Languages
English
Additional Information
Visa Type - Visa 18 (Transferable)
Nationality - Indian
Timeline
Cloud Support Engineer
LTI Mindtree
09.2021 - 09.2023
98-367:MTA: Security
Fundamentals
MBA - Finance
NMIMS University
Bachelor Of Science - Information Technology
K.P.B Hinduja College of Commerce
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