Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Heykel Mbarki

Kuwait City,KU

Summary

Accomplished Deputy General Manager at Defense Conseil International, adept in Operations Management and Organizational Development. Spearheaded initiatives that significantly enhanced employee morale and productivity, while skillfully managing budgets and fostering corporate communications. Proven track record in staff training, achieving competitive advantages, and implementing strategic corporate objectives. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Deputy General Manager

Defense Conseil International
01.2021 - Current
    • Fostered and promoted cooperative and harmonious working climate conducive to maximum employee morale, productivity, and effectiveness.
    • Reviewed performance results to target and take corrective measures with authorization and escalation.
    • Administered operating budget, approved expenditures and implemented budgetary adjustments.
    • Maintained qualified staff and communicated areas of accountability and expected performance.
    • Collaborated with department heads to establish goals and work plans.
    • Enacted contingency plans, escalated and directed system problems and issues and participated in post-mortem analysis to provide input for process improvements.
    • Participated in planning process to achieve corporate objectives.
    • Projected favorable image of company to promote objectives and enhance public recognition.
    • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
    • Analyzed market trends and competitor activities to create competitive advantages.
    • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.

Administrative Manager

Defense Conseil International
01.2017 - 12.2020
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Streamlined and improved administrative operations by identifying automation opportunities.
  • Coordinated customer, vendor and stakeholder relations for smooth communication flows.
  • Interviewed, recruited and onboarded new staff for high-performing administration teams.
  • Updated reports, managed accounts, and generated reports for company database.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.

Visa Consultant

Defense Conseil International
08.2014 - 12.2016
  • Maintained current knowledge of immigration laws and coordinated referrals to obtain qualified legal advice for clients.
  • Shared information about educational or occupational requirements of different visas.
  • Helped qualified immigrants, giving advice on correct visa for experience, skills and country of origin.
  • Guided applicants through processes of obtaining visas and required documentation.
  • Reviewed applications to check accuracy, completeness and integrity of paperwork.
  • Trained staff in visa and immigration procedures to deliver optimal support for wide range of immigrants.
  • Supported applicants through visa process and helped correct different issues.
  • Assisted students with obtaining education-related visas for schools offering acceptance letters.

Manager

Capago Mena
01.2013 - 06.2014
    • Developed detailed plans based on broad guidance and direction.
    • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
    • Launched quality assurance practices for each phase of development

Customer Service Representative

Capago Mena
10.2012 - 01.2013
  • Responded to customer requests for products, services, and company information.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Tracked customer service cases and updated service software with customer information.

Call Center Supervisor

Teleperformance Tunisie
01.2007 - 08.2012
    • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
    • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
    • Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
    • Executed Monthly Performance Plans with representatives to to identify production gaps.
    • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.

Education

Bachelor Hotel Management - Hotel Management

IHET
Tunisia
05.2005

High School Diploma -

Bab El Khadra
Tunisia
06.2001

Skills

  • Organizational Development
  • Corporate Communications
  • Staff Training and Development
  • Human Resources

Languages

Arabic
Native language
French
Proficient
C2
English
Upper intermediate
B2

Timeline

Deputy General Manager

Defense Conseil International
01.2021 - Current

Administrative Manager

Defense Conseil International
01.2017 - 12.2020

Visa Consultant

Defense Conseil International
08.2014 - 12.2016

Manager

Capago Mena
01.2013 - 06.2014

Customer Service Representative

Capago Mena
10.2012 - 01.2013

Call Center Supervisor

Teleperformance Tunisie
01.2007 - 08.2012

Bachelor Hotel Management - Hotel Management

IHET

High School Diploma -

Bab El Khadra
Heykel Mbarki