Ebony Mason
Kuwait City
Summary
Resourceful Supervisor with many years of experience, trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
13
13
years of professional experience
Work History
Senior Battalion Human Resource Supervisor (S-1)
U.S. Army—Joint Base Lewis-McChord
WA
07.2019 - 02.2023
- Managed a fleet of vehicles, automation equipment, generators, and other sensitive items valued at 16 million dollars
- Streamlined processes, tracking methods, and reduced loss of paperwork and personnel actions by 30%, resulting in 'commendable' ratings in Organization Inspections
- Facilitated personnel training to effectively meet staff requirements and achieve a substantial increase of 25% in job-specific training
- Executed unit-level requirements while accomplishing tasks, project management, and special duties for higher-level command.
- Successfully escorted high-profile individuals
- Represented higher-level command at installation-level meetings
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Adhered to all departmental policies, procedures, laws, regulations and ethical standards while performing duties.
- Organized and maintained investigative records and files containing confidential data.
- Maintained organized records of all information and material pertinent to open investigations.
- Collaborated with law enforcement and regulatory agencies to support criminal investigations and legal proceedings.
Battalion Human Resource Supervisor (S-1)
U.S. Army—Fort Jackson
SC
04.2018 - 07.2019
- Assisted in task accomplishment through strategic advice and technical expertise
- Conducted performance assessments and analysis for personnel
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Created new strategies for improving customer service standards within the organization.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Provided guidance and oversight to a workforce of 6, ensuring smooth daily operations.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
Drill Sergeant
U.S. Army—Fort Jackson
SC
07.2016 - 03.2018
- Led, supervised, counseled, and trained 60 subordinate personnel every 10 weeks in a Basic Skills Course.
- Served as a source of expertise and guidance in achieving task objectives
- Assessed and measured employee effectiveness
- Maintained discipline and recommended expulsion for those lacking required motivation and aptitude
- Provided support and encouragement to empower individuals in overcoming emotional and behavioral obstacles, leading to successful completion of their studies.
- Served as a problem-solving resource during training events, making timely decisions to maintain task flow.
- Assisted a coworker with the maintenance and accountability of over $205,000 worth of equipment that was used by all personnel.
- Provided guidance on military regulations, customs, and courtesies.
- Evaluated the skills of recruits during basic combat training exercises.
- Motivated soldiers through positive reinforcement techniques designed to build confidence and self-esteem.
- Disciplined individuals who failed to meet performance expectations.
- Conducted inspections of equipment and personnel uniforms.
- Monitored morale among troops and implemented appropriate measures to improve it.
- Coordinated with other drill sergeants to ensure that all necessary tasks were completed according to schedule.
- Provided feedback on performance evaluations for each recruit upon completion of the course.
- Administered tests to evaluate the knowledge acquired by trainees during their program.
- Served as an example for recruits in terms of following proper protocol at all times.
- Managed multiple projects simultaneously while meeting deadlines.
- Stored and safeguarded classified information to maintain utmost confidentiality.
Senior Battalion Human Resource Supervisor (S-1)
U.S. Army—Fort Hood
TX
07.2013 - 07.2016
- Oversaw the operation of an organization with a workforce of 680 personnel as Senior HR Supervisor
- Established personnel operations, which included assisting in the training and daily operations of Human Resources Core Competencies.
- Conferred with management to develop or implement personnel policies or procedures.
- Prepared or maintained employment records using human resources management system software.
- Addressed harassment allegations, work complaints or other employee concerns.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Maintained positive working relationship with fellow staff and management.
- Analyzed key performance indicators to identify effective strategies.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Audited company's legal documents to verify compliant policies and procedures.
- Monitored operations and reviewed records and metrics to understand company performance.
- Managed team of 8 employees, ensuring high productivity and quality standards were met.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Trained new employees on company policies, job duties, and performance expectations.
Brigade Human Resource Supervisor (S-1)/Executive Administrative Assistant
U.S. Army—Fort Hood
TX
08.2010 - 07.2013
- Oversaw and optimized HR procedures for a workforce of 850 employees.
- Oversaw and monitored organizational reports and job evaluations to guarantee the prompt processing of personnel within the organization.
- Implemented efficient systems to seamlessly process military payments and allotments, adhering to individual requests
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Tracked progress on projects and provided timely feedback to staff members.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Education
Bachelor of Arts - Humanities
University Of Maryland Global Campus
Adelphi, MarylandDepartment of Defense Sexual Assault Advocate Program -
United States Army
Fort Jackson, SC11.2022
Senior Leaders Course: Advanced Leadership -
United States Army
Fort Jackson, SC11.2019
Equal Opportunity/Equal Employment Opportunity Course -
United States Army
Fort Jackson, SC07-2016
Drill Sergeant Academy -
United States Army
Fort Jackson, SC06.2016
Human Resources Advanced Leaders Course -
United States Army
Fort Jackson, SC08.2010
Human Resources Specialist Course -
United States Army
Fort Jackson, SC11.2009
Combat Lifesavers Course -
United States Army
Fort Shafter, HI12.2005
Basic Combat Training -
United States Army
Fort Jackson, SC05.2003
Associate of Applied Science: Paralegal Studies -
South University
Savannah, Georgia12.2000
Skills
- Personnel Information Systems
- File and Records Management
- Employee Motivation
- Employee Support
- Recruitment Oversight
- Policy Enhancements
- Leadership Training and Development
- Staff Discipline
Affiliations
- Volunteered for the Women Warrior Advocacy Group, under the American Veterans Department of Washington State.
- Participated in coordinating/planning the 1st annual Make-A-Wish Charity Gala with a goal to raise $10,000
Timeline
Senior Battalion Human Resource Supervisor (S-1)
U.S. Army—Joint Base Lewis-McChord
07.2019 - 02.2023
Battalion Human Resource Supervisor (S-1)
U.S. Army—Fort Jackson
04.2018 - 07.2019
Drill Sergeant
U.S. Army—Fort Jackson
07.2016 - 03.2018
Senior Battalion Human Resource Supervisor (S-1)
U.S. Army—Fort Hood
07.2013 - 07.2016
Brigade Human Resource Supervisor (S-1)/Executive Administrative Assistant
U.S. Army—Fort Hood
08.2010 - 07.2013
Bachelor of Arts - Humanities
University Of Maryland Global Campus
Department of Defense Sexual Assault Advocate Program -
United States Army
Senior Leaders Course: Advanced Leadership -
United States Army
Equal Opportunity/Equal Employment Opportunity Course -
United States Army
Drill Sergeant Academy -
United States Army
Human Resources Advanced Leaders Course -
United States Army
Human Resources Specialist Course -
United States Army
Combat Lifesavers Course -
United States Army
Basic Combat Training -
United States Army
Associate of Applied Science: Paralegal Studies -
South University
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