EDNEY ADEN ADAKA ISMAIL
Nairobi
Summary
Highly skilled professional with expertise in project management, mechanical skills, driving skills, and first aid. Demonstrates strong capabilities in communication skills, occupational safety, cash management, stock management, and customer service management. Possesses organisational aptitude, basic accounting knowledge, and leadership qualifications. Committed to leveraging these competencies to achieve excellence in a dynamic work environment.
Overview
20
20
years of professional experience
11
11
years of post-secondary education
Work history
Operations coordinator
LogCap / V2X
Kuwait City
2024.09 - Current
- Improved operational efficiency by streamlining processes and implementing best practices.
- Coordinated projects for successful completion within set timelines.
- Managed resources with efficient allocation, scheduling and task delegation.
- Ensured compliance to safety standards, contributing to a safer work environment.
- Oversaw inventory management, reducing discrepancies and wastage.
- Implemented new systems for improved workflow and productivity.
- Collaborated with various departments to ensure smooth operations.
- Delivered multiple projects on time by effective planning and coordination.
- Reduced turnaround times with process improvements and automation initiatives.
- Handled administrative tasks efficiently to support day-to-day operations.
- Oversaw facility maintenance and allocated needed resources to meet standards.
Consulting Logistician and Project Assistant
Sewadii Afrika Hub (SAH)
Nairobi
2023.12 - 2024.01
- Company Overview: Project: HIAS Kenya Baseline Survey for the “Enhancing Protection and Resilience for Vulnerable Refugees, Including LGBTQI+ Persons, and the Host Community in Nairobi’’ Project
- Supported project administration tasks
- Supported logistics coordination of primary data collection
- Supervised the work of the rest of the logistics team
- Strategically planned and managed logistics and team transportation services
- Conducted quantitative household interviews using mobile phone-based KoBo Collect
- Facilitated FGDs and Key Informant Interviews and data curation
- Project: HIAS Kenya Baseline Survey for the “Enhancing Protection and Resilience for Vulnerable Refugees, Including LGBTQI+ Persons, and the Host Community in Nairobi’’ Project
Team Leader, Customer Relations
Nrb – Western Sacco
2018.12 - 2023.08
- Provided support to both internal and external clients
- Supported the Sacco compliance with the relevant laws and workmanship standards
- Provided trainings to both existing and new staff enabling them to understand the dynamics that that the Sacco is going through
- Motivated teammates and inspiring positive communication within the Sacco
Logistics Assistant
Nrb – Western Classic Sacco
2014.02 - 2018.08
- Operated the assigned Sacco vehicle
- Kept vehicles ready, clean and on standby, ready for use always
- Assisted in workshops/training materials preparations and delivery when called upon
- Executed any relevant duties that may be assigned from time to time by the supervisors
- Prepared and submit monthly vehicle fuel utilization and maintenance reports to the administrative office
Retail Center Stock Controller
Safaricom Ltd
Kenyatta Avenue
2008.06 - 2013.12
- Performed stock forecasting, optimum stock levels management, keeping track of stock movement and making timely placement to avoid stock outs
- Maintained an updated record of accurate stock accounts by preparing daily stock status reports
- Oversaw the effective use of MS
- Office applications to increase efficiency in generating required spreadsheets and timely reports as well as effective use of ERP and POS
- Strengthened the stock management and administrative systems by thoroughly monitoring stock levels and advising on appropriate stocking and replenishment to meet stock demands
- Accurately prepared quarterly, monthly and weekly stock management reports
- Provided after - sale services to both and external customers
- Effectively resolved all customer complaints including receiving customers handsets with complaints and delivering them to the repairer and following up to ensure they are delivered back within the SLA
Outlet Recruitment Agent
East African Breweries Limited
Western Zone
2007.06 - 2008.07
- Initiated the creation of new outlets for the Senator Keg brand of beer in places with high traffic and low-income earners in the Western Zone (Nakuru, Kapsabet, Eldoret, Kitale, Kakamega, Bungoma and Busia)
- Maintained open communication lines and healthy working relations with the Logistics and Supplies team to ensure smooth flow of work, from placement of new orders to delivery of E.A.B.L products to the newly created outlets
- Supported outlets to come up with sales strategies that will ensure maximum profits both to the company and the outlet
Customer Relations Representative
East African Breweries Limited
Maua Region
2006.07 - 2007.06
- Supported both the customers and assigned distributors to achieve the set sales targets and objectives by running retail promotional activities
- Undertook provision of excellent customer service to clients
- Ensured all products distributed within my assigned territory conform to the laid down quality controls established by E.A.B.L
- Liaised with the market to positively influence the sale of E.A.B.L products by regular contact
Outbound Sales Team Member
Standard Chartered Bank
Yaya Centre Branch
2005.09 - 2006.05
- Identified and pursued sales opportunities for loans and accounts for the branch
- Educated customers on Standard Chartered Bank products and services while delivering high quality service to subscribers
- Ensured monthly and weekly liability targets are achieved
Accounts Assistant
Mobi-World Technologies
2004.12 - 2005.08
- Kept and updated all account records for the firm
- Processed the staff payroll
- Handled customer complaints, giving feedback and resolutions
- Kept all transaction records for the records
- Identified corporate and customer needs and advising accordingly
- Ensured complete records of customer contacts and other agreements
Education
Bachelor of Arts - Business Administration
Kenyatta University
2000.09 - 2004.12
Diploma - Mechanical Engineering, Automotive Option
Kenya Institute of Highways and Building Technology
Nairobi, Kenya 1998.04 - 2000.12
O-Level - K.C.S.E examinations
Friends school Kigama
Kenya 1993.02 - 1996.12
Skills
- Mechanical skills
- Driving skills
- First Aid
- Occupational Safety
- Cash Management
- Stock Management
- Customer Service Management
- Organisational aptitude
- Basic accounting knowledge
- Leadership qualification
Custom
- Microsoft Office Suite (MS Word, Access, Publisher, Excel, Power point, Email, Internet)
- Professional driver with proficiency in all vehicle categories from small cars to articulate trucks.
Timeline
Operations coordinator
LogCap / V2X
2024.09 - Current
Consulting Logistician and Project Assistant
Sewadii Afrika Hub (SAH)
2023.12 - 2024.01
Team Leader, Customer Relations
Nrb – Western Sacco
2018.12 - 2023.08
Logistics Assistant
Nrb – Western Classic Sacco
2014.02 - 2018.08
Retail Center Stock Controller
Safaricom Ltd
2008.06 - 2013.12
Outlet Recruitment Agent
East African Breweries Limited
2007.06 - 2008.07
Customer Relations Representative
East African Breweries Limited
2006.07 - 2007.06
Outbound Sales Team Member
Standard Chartered Bank
2005.09 - 2006.05
Accounts Assistant
Mobi-World Technologies
2004.12 - 2005.08
Bachelor of Arts - Business Administration
Kenyatta University
2000.09 - 2004.12
Diploma - Mechanical Engineering, Automotive Option
Kenya Institute of Highways and Building Technology
1998.04 - 2000.12
O-Level - K.C.S.E examinations
Friends school Kigama
1993.02 - 1996.12