Edwin Githui Munyingi
Nairobi
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for hotel customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Waiter
Grand Hyatt Hotel
06.2022 - Current
- Bussing tables during busy periods to assist staff and quickly turn over tables.
- Resolving guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintaining customer satisfaction by clarifying questions about orders and specialty items.
- Quickly resetting and cleaning up tables after customers leaving to enable speedy turnaround and guest flow.
- Collaborating with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Remaining calm and poised when dealing with difficult customers or during busy shifts.
- Maintaining customer satisfaction with timely table check-ins to assess food and beverage needs.
- Keeping server areas clean and stocking to increase efficiency while working tables.
- Greeting new customers, discussing specials, and taking drink orders.
- Folding napkins and preparing silverware sets to provide adequate supply for host station.
- Informing customers about daily and seasonal specials.
- Following health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to the hotel.
- Upselling appetizers, drinks and desserts to increase hotel profits.
- Conducting monthly inventories.
- Guiding new service staff on the procedures and rules of the hotel.
Assistant Waiter
Karen Country Club
05.2021 - 06.2022
- Greeted customers and handed out menus.
- Made menu recommendations and informed the guests of any specials.
- Delivered meals and beverages to tables after preparation.
- Checked the satisfaction of guests and requested for their feedback.
- Took orders and keyed-in in the POS system.
- Coordinated with the senior waiters and the supervisors incase of special reservations.
- Helped in setting up of special bookings and occasions.
- Maintained the highest standard of health and safety regulations relevant to hospitality industry to minimize accidents,incidents and liability in the restaurant.
- Used cash registers and credit card machines to cash out customers.
- Re-stocked server areas to increase efficiency while working.
- Kept my working area clean all the time.
Education
Certificate in Barista And Service Skills - Hospitality
Barista Hospitality And Commercial College
Nairobi,Kenya 04.2001 -
Certificate in Human Resource Management - Human Resources Management
The Kabete National Polytechnic
Nairobi,Kenya 04.2001 -
Skills
Food Safety Understanding
undefinedAccomplishments
- Collaborated with team of 15 in managing a wedding ceremony.
- Earned a 10% bonus for successfully up-selling the most items from the hotel new summer menu.
- 2023 Employee of the Year.
Timeline
Waiter
Grand Hyatt Hotel
06.2022 - Current
Assistant Waiter
Karen Country Club
05.2021 - 06.2022
Certificate in Barista And Service Skills - Hospitality
Barista Hospitality And Commercial College
04.2001 -
Certificate in Human Resource Management - Human Resources Management
The Kabete National Polytechnic
04.2001 -
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