Ehab Samy Mohamed Khalil
Summary
Results-oriented Operations Manager with 33+ years of comprehensive experience optimizing processes, leading large-scale teams, and driving efficiency across diverse industries including food service, technology, retail, and research. Proven ability to enhance operational performance, reduce costs, and improve customer satisfaction. Successfully recruited, trained, and managed teams of over 600 employees. Expertise spans multi-unit operations, supply chain management, budget administration, process improvement, quality control, and strategic planning. Adept at establishing new operational centers and implementing systems to boost productivity and profitability.
Overview
36
36
years of professional experience
Work History
Co-Founder and Operation manager
Qyas Political Services Group
01.2001 - Current
- Company Overview: Qyas Political Services Group - https://www.alqyas.com. Over 20 years of experience in conducting research and public opinion campaigns.
- Led the execution of a political opinion poll for the Kuwaiti National Assembly elections.
- Planned and coordinated operations for multiple surveys and social research initiatives.
- Collaborated with field researchers to implement and evaluate surveys.
- Consulted with clients to define survey objectives and specific requirements.
- Conducted surveys and gathered data using various methods such as interviews, questionnaires, phone surveys, focus groups, public opinion polls, literature reviews, and file reviews.
- Managed and supervised staff, including survey support personnel and interviewers responsible for data collection.
- Developed training manuals for survey interviewers and provided supervision to scientific and technical staff.
- Defined project details for survey initiatives, including information sources, methodologies, survey logic, and materials design.
- Qyas Political Services Group - https://www.alqyas.com. Over 20 years of experience in conducting research and public opinion campaigns.
Operation Manager
Alwaseet.net Application
02.2019 - 12.2022
- Company Overview: Alwaseet.net Application – Kuwait - Egypt
- Implemented new workflow systems, reducing the average task turnaround time by 25%.
- Collaborated with the development team to enhance and create new sales opportunities on the app.
- Ensured quality control for all app updates prior to launch.
- Oversaw daily operations of departments including quality assurance, customer service, and moderation.
- Identified performance issues, developed action plans, and implemented corrective measures, resulting in 20% increase in departmental efficiency and reducing overhead costs by 10%.
- Established and managed a remote center in Egypt, operating a contact center serving sales and help desk functions across the GCC, reducing operational costs by 40% while increasing agent capacity by 30%.
- Fostered positive communication among unit staff and organizational leadership, minimizing miscommunication and missed deadlines.
- Managed recruitment, assignment, and optimization of team resources aligned with current and future business needs.
- Reviewed expenses and budgets, identifying opportunities that led to optimizing cost-effectiveness by 10% and supporting company financial objectives.
- Analyzed customer and staff feedback to refine operational strategies and overcome obstacles.
- Analyzed sales data to identify trends and provide recommendations for improvement.
- Set and adjusted selling prices based on cost analysis, competition, and market demand.
- Alwaseet.net Application – Kuwait - Egypt
Operation & Delivery Manager
Royal food Service Nestle Toll House & Laamousha
06.2014 - 12.2018
- Company Overview: Royal food Service Nestle Toll House & Laamousha – Kuwait
- Devised and implemented strategic operational processes that boosted long-term business success and increased profit levels by 20% within the first year.
- Implemented process improvements that optimized procedures, resulting in a 30% increase in overall operational efficiency.
- Negotiated contracts with vendors and suppliers, securing favorable terms and achieving cost savings of 5-10% annually.
- Managed inventory and supply chain operations, improving on-time delivery rates to 90% and ensuring inventory accuracy of 98%.
- Defined and implemented strategies that maximized customer satisfaction, achieving 75% improvement in satisfaction scores through rigorous quality control.
- Planned ongoing inventory and supply chain operations, achieving optimal food cost targets and increasing profit margins by 12%.
- Directed successful delivery service through optimized production and dispatching timing, decreasing average delivery costs by 10% and improving customer satisfaction ratings by 10%.
- Evaluated operational and food costs, identifying areas for improvement that led to cost reductions of 9% in key categories.
- Oversaw maintenance of facilities, equipment, vehicles and machinery used in operations.
- Tracked company inventories and ordered new products to replenish equipment levels.
- Conducted regular visits and inspections of company facilities to verify adherence to safety standards.
- Analyzed data from financial reports to identify areas of improvement in business operations.
- Generated revenue forecasts and reports to monitor restaurants budget.
- Reviewed menus and analyzed recipes to assess labor and overhead costs.
- Monitored inventory levels and enforced best practices, reducing waste by 15% within 6 months.
- Generated seasonal and promotional menus, contributing to a 15% increase in sales during promotional periods.
- Royal food Service Nestle Toll House & Laamousha – Kuwait
Operation & Home Delivery Manager
Kuwait American Foodstuff Co. (little Caesars - Popeye’s)
11.2009 - 03.2014
- Company Overview: Kuwait American Foodstuff Co. (little Caesars - Popeye’s) – Kuwait
- Oversaw call center project lifecycle development, including tailoring and conducting training, resulting in improved agent performance by 35% and ensuring project stability.
- Worked with Research and Development to create a product regression test for new services, initiating its successful launch.
- Determined quickest and safest routes for delivery through effective planning, reducing average delivery times by 15% and fuel costs by 5%.
- Promoted customer satisfaction by implementing efficient concern resolution processes, reducing average resolution time by 25% and improving satisfaction scores by 10%.
- Running successful delivery service through managing drivers and professional fleet management.
- Worked with IT department to developed in house program multi brands order taking and telemarketing.
- Determined cost savings of 10% by removing unnecessary steps in the delivery process.
- Worked with marketing and designer to create campaigns according to franchise yearly calendar and add local events.
- Handled expenses in line with departmental budgets and corporate business conditions.
- Monitored internal systems to measure inbound and outbound call activity, customer feedback and resource availability.
- Kuwait American Foodstuff Co. (little Caesars - Popeye’s) – Kuwait
Operation & Training Manager
Tarsheed (The National project of energy and water conservation)
06.2007 - 10.2009
- Company Overview: Tarsheed (The National project of energy and water conservation) - Kuwait
- Successfully recruited, hired, trained, and managed a team of over 600 employees.
- Orchestrated the setup of call center layout, software, hardware, and workflow.
- Monitored trends and recommended improvements to continually enhance project service.
- Managed business risks by closely collaborating with staff and assessing performance.
- Planned and executed live project activities, overseeing multiple teams with diverse objectives.
- Monitored Kuwait's electricity consumption to optimize workflow accordingly.
- Hosted and facilitated visits for more than 500 daily visitors from schools and embassies.
- Generated regular and ad-hoc budget reports, maintaining detailed records and files.
- Provided clear guidance to internal teams, establishing expectations and deadlines for deliverables.
- Resolved conflicts and negotiated successful outcomes with both internal and external stakeholders.
- Developed plans and schedules for concurrent projects to meet established deadlines.
- Tarsheed (The National project of energy and water conservation) - Kuwait
Corporate Training Manager
Human Soft - Tawteen Career development
02.2005 - 05.2007
- Company Overview: Human Soft - Tawteen Career development – Kuwait
- Analyzed corporate needs and assessed training requirements to customize training programs that ensure timely outcomes.
- Developed tailored business (soft skills) courses for individuals and organizations.
- Prepared Kuwaiti citizens for successful integration into the private sector by enhancing essential skills.
- Created and updated training materials, including user guides, quick-reference cards, and job aids.
- Conducted needs assessments to determine appropriate training solutions.
- Delivered training sessions for employees using diverse methodologies such as lectures, demonstrations, roleplaying, and group activities.
- Developed lesson plans and curriculum aligned with contemporary training methodologies and theories.
- Negotiated contracts with clients to achieve desired training objectives and manage expenses.
- Established a new hire training program to onboard and educate new employees within operational settings.
- Human Soft - Tawteen Career development – Kuwait
Regional Training Officer
M. H. Al-Shaya Co.
06.1999 - 12.2004
- Company Overview: M. H. Al-Shaya Co. – Kuwait
- Conducted training courses using lectures and various instructional techniques.
- Provided soft skills training to new recruits for positions in fashion, Starbucks, and office roles.
- Conducted in-store training sessions for existing staff to enhance sales and customer satisfaction.
- Proposed new training initiatives for store managers to enhance staff capabilities.
- Demonstrated creativity and resourcefulness through the development of innovative training solutions.
- Designed and implemented a comprehensive training program tailored to employees' roles within the organization.
- Coordinated class schedules and training sessions based on classroom availability and equipment needs.
- Trained new baristas on company procedures and product preparation methods.
- Adhered to proper food handling protocols and enforced company policies and procedures.
- Collaborated with team members to ensure a positive customer experience throughout all interactions.
- M. H. Al-Shaya Co. – Kuwait
Senior Franchise Support Trainer
Al-Humaizi Foodstuff Co - Al Rifai Nuts & Confectionery
12.1995 - 12.1998
- Company Overview: Al-Humaizi Foodstuff Co - Al Rifai Nuts & Confectionery – Kuwait - GCC
- Established and launched successful franchise outlets in KSA, UAE, and Qatar.
- Developed the initial operations and training manual.
- Spearheaded training programs for all staff up to the store manager level, enhancing profitability.
- Supervised the opening of all new franchise stores.
- Demonstrated leadership in group projects by delegating tasks and delivering constructive feedback.
- Al-Humaizi Foodstuff Co - Al Rifai Nuts & Confectionery – Kuwait - GCC
Maintenance Center Assistant Manager
Esaa Hussain Al-Yousifi Co
03.1989 - 09.1995
- Company Overview: Esaa Hussain Al-Yousifi Co – Kuwait
- Manage daily operation and staff for the maintenance department operation.
- Implemented a customer service plan that increase customer satisfaction.
- Decreased customer complains through staff training in all new sets.
- Managed a successful home service operation.
- Expanded workshop sales through the customer service.
- Scheduled and managed preventive and predictive maintenance in accordance with equipment and systems requirements.
- Investigated operating abnormalities and incidents to improve spar part availability and performance.
- Resolved supply control system to reduce excess overhead parts and supplies.
- Esaa Hussain Al-Yousifi Co – Kuwait
Education
Certified Business Professional (CBP) -
International Business Training Association (IBTA)
Computer Programming Diploma -
IPE - AUC Continuing Education
07.1996
Skills
- Operational Development & Strategy
- Process Improvement
- Multi-Unit Operations Management
- Budgeting & Financial Management
- Cost Reduction & Control
- Supply Chain & Inventory Management
- Food Cost Analysis & Menu Engineering
- Quality Assurance & Control
- Vendor Management & Contract Negotiation
- Resource Allocation (Human, Financial, Technological)
- Facilities & Maintenance Management
- Logistics & Delivery Optimization
- Team Leadership & Development
- Staff Recruitment & Training
- Performance Management
- Project Management
- Cross-Functional Collaboration
- Change Management
- Decision Making & Problem Solving
- Conflict Resolution & Negotiation
- Stakeholder Management
- Call Center Setup & Management
- CRM/ERP Systems
- Survey research and public opinion Software
- Data Analysis & Reporting
- Microsoft Office Suite
- Computer Programming
- Curriculum Design & Development
- Needs Assessment
- Training Delivery
- Soft Skills Training
Experience Years
33
Personal Information
Nationality: Egypt
Education Certifications
- Certified Business Professional (CBP), International Business Training Association (IBTA), USA
- Computer Programming Diploma, IPE - AUC Continuing Education, Kuwait, 06/01/95, 07/01/96
Timeline
Operation Manager
Alwaseet.net Application
02.2019 - 12.2022
Operation & Delivery Manager
Royal food Service Nestle Toll House & Laamousha
06.2014 - 12.2018
Operation & Home Delivery Manager
Kuwait American Foodstuff Co. (little Caesars - Popeye’s)
11.2009 - 03.2014
Operation & Training Manager
Tarsheed (The National project of energy and water conservation)
06.2007 - 10.2009
Corporate Training Manager
Human Soft - Tawteen Career development
02.2005 - 05.2007
Co-Founder and Operation manager
Qyas Political Services Group
01.2001 - Current
Regional Training Officer
M. H. Al-Shaya Co.
06.1999 - 12.2004
Senior Franchise Support Trainer
Al-Humaizi Foodstuff Co - Al Rifai Nuts & Confectionery
12.1995 - 12.1998
Maintenance Center Assistant Manager
Esaa Hussain Al-Yousifi Co
03.1989 - 09.1995
Certified Business Professional (CBP) -
International Business Training Association (IBTA)
Computer Programming Diploma -
IPE - AUC Continuing Education
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