Ekta Gurung
Bhairahawa
Summary
Seasoned hospitality and wellness professional with 11 years' experience as Spa Therapist, Pool Trainer, and Lifeguard in Kuwait and the UAE. Specialises in delivering high-quality spa treatments and swimming instruction while ensuring water safety and guest satisfaction. Knowledgeable in health, safety, and hygiene standards, certified in First Aid, CPR, and Basic Fire Fighting, with a strong ability to handle emergencies.
Overview
18
18
years of professional experience
Work history
Spa Therapist
Ten Spa
2026.03 - 2026.07
- Perform professional spa treatments, including massages, scrubs, body wraps, and aromatherapy.
- Deliver treatments according to spa standards, ensuring guest comfort, safety, and satisfaction.
- Welcomed guests and assessed treatment needs and health conditions through detailed consultations.
- Recommend suitable skincare products and wellness treatments based on guest needs.
- Monitor guest well-being during treatments and respond appropriately to any concerns.
- Handled guest inquiries and resolved complaints to ensure guest satisfaction.
- Promoted spa packages to engage guests and increase sales of memberships and retail products.
- Schedule and manage appointments efficiently while maintaining accurate client records.
- Maintain treatment rooms, equipment, and linens in a clean, hygienic, and well-stocked condition.
- Follow health, safety, and hygiene standards, including proper sanitation and infection control procedures.
- Worked collaboratively with team members to ensure efficient daily operations. with the spa team to ensure smooth daily operations.
- Maintain confidentiality of guest information and uphold high standards of professionalism.
- Certified in First Aid, CPR, and Basic Fire Fighting, with the ability to respond effectively to emergencies.
Pool Trainer
Aqua Tonic Spa, Holiday Inn Crowne Plaza
2023.11 - 2026.03
- Deliver personalised coaching, fostering improvement in swimming techniques and boosting guests' confidence in water.
- Ensure 100% safety during training activities by adhering to international pool protocols and best practices.
- Conduct swimming sessions and water-based exercises, enhancing guest satisfaction and engagement.
Lifeguard
Al Montazah Park, Sharjah, UAE
Sharjah
2017.08 - 2019.01
- Monitored patrons continuously to prevent accidents and uphold water safety standards.
- Respond immediately and appropriately during water-related emergencies.
- Instructed visitors on safety rules and park regulations to promote a safe environment.
Lifeguard
Ice Land Water Park, Ras Al Khaimah, UAE
Ras Al Khaimah
2015.01 - 2017.07
- Administer emergency care until advanced medical services arrive, ensuring immediate response to critical situations.
- Conduct daily safety inspections of pool areas and rescue equipment to ensure readiness and compliance.
- Prepare and maintain accurate activity reports, incident logs, and maintenance records to document incidents and support operational oversight.
Guest Service Associate
Abdullah Food Court, Jebel Ali, Dubai, UAE
Jebel Ali, Dubai
2012.01 - 2015.06
- Provided exceptional customer service by managing guest orders and ensuring seamless dining experiences.
- Maintained high standard sanitised environment by adhering to health, safety, and hygiene protocols to promote guest wellbeing.
- Assisted with check-ins and check-outs for smoother transitions.
- Strengthened relationships with regular clients through personalised service offerings,.
- Created warm welcome experiences, fostered repeat business from guests.
Sales Executive
Kathmandu Mall, Kathmandu, Nepal
Kathmandu
2009.01 - 2011.07
- Engaged with customers to deliver comprehensive product information, achieving monthly sales targets.
- Drove high-level B2B sales meetings to secure large scale contracts, enhancing market presence significantly.
- Increased customer engagement by delivering high-quality product demonstrations.
- Boosted sales revenue through aggressive and targeted marketing strategies.
Education
Secondary School -
Buddha Gyan Niketan English Boarding School
NepalIntermediate (12th Grade) - undefined
Bhairahawa High School
Bhairahawa, NepalSkills
- Massage therapy expertise
- Skincare and wellness knowledge
- Luxury spa adaptability
- Strong customer service and communication skills
- Time management
- Professional appearance and positive attitude
Languages
English
Hindi
Nepali
Sinhala
Timeline
Spa Therapist
Ten Spa
2026.03 - 2026.07
Pool Trainer
Aqua Tonic Spa, Holiday Inn Crowne Plaza
2023.11 - 2026.03
Lifeguard
Al Montazah Park, Sharjah, UAE
2017.08 - 2019.01
Lifeguard
Ice Land Water Park, Ras Al Khaimah, UAE
2015.01 - 2017.07
Guest Service Associate
Abdullah Food Court, Jebel Ali, Dubai, UAE
2012.01 - 2015.06
Sales Executive
Kathmandu Mall, Kathmandu, Nepal
2009.01 - 2011.07
Intermediate (12th Grade) - undefined
Bhairahawa High School
Secondary School -
Buddha Gyan Niketan English Boarding School