ELDOMON JOSEPH
Kuwait City
Summary
Results-oriented professional with 8+ years of experience and a proven knowledge of configuration management, disaster recovery, and end user support. Aiming to leverage my skills to successfully fill the Software Support Engineer role at your company. Experienced Software Support Engineer familiar with user support and root cause analysis. Advanced knowledge of operations and dedication to see issues through to end. Works well in remote and desk-side environments.
Overview
8
8
years of professional experience
5
5
Languages
Work History
Software Support Engineer
Ajwan International W.L.L
08.2020 - Current
- Maintained compliance with industry security standards by regularly reviewing and updating support protocols
- Enhanced customer satisfaction by promptly resolving software issues and providing professional support
- Delivered high-quality service by maintaining up-to-date knowledge on industry trends, technologies, and best practices
- Increased ticket resolution speed by creating a comprehensive knowledge base of common issues and solutions
- Reduced software downtime by proactively identifying potential issues and providing preventive maintenance solutions
- Optimized system performance for clients by tuning application settings according to their specific needs and requirements
- Boosted client retention rates through proactive engagement, timely issue resolution, and follow-up communications
- Connected to computer of client using remote link to install programs and applications
- Provided initial support on software tickets submitted for ERP Application, maintaining resolution rate of 90%
IT Support Specialist
Path Forward Construction Company
05.2018 - 07.2020
- Referred major hardware and software problems and defective products to vendors and technicians for service
- Conferred with staff, users and management to establish requirements for new systems or modifications
- Oversaw daily performance of computer systems
- Prepared evaluations of software and hardware and recommended improvements and upgrades
- Maintained records of daily data communication transactions, problems and remedial actions taken and installation activities
- Entered commands and observed system functioning to verify correct operations and detect errors
- Developed training materials and procedures, and train users in proper use of hardware and software
- Performed general maintenance and repair.
Manager
Rashet Fustuk
02.2017 - 05.2018
- Established control systems for costs and labor, meeting budget guidelines
- Reduced workplace safety or health hazards by enforcing work practices and procedures
- Offered constructive feedback to team members, boosting overall job performance
- Communicated plans and actions to meet departmental goals
- Monitored schedule of project deliverables and analyses for on-time delivery and accurate results
- Analyzed and resolved quality and customer service issues, recommending system improvements
- Accomplished department objectives by managing staff and evaluating activities
- Assigned, prioritized and delegated tasks and responsibility to departmental employees.
Accountant
St. Mary's College
07.2016 - 11.2017
- Monitored key account reconciliations and balances to identify risks to financial statements
- Researched and reviewed payments received to input into financial systems
- Designed and implemented controls to track financial records and safeguard assets
- Owned balance sheet accounts, researching and clearing outstanding transactions
- Managed accounts receivable and accounts payable, assisting with transactional-level tasks
- Developed and implemented record-keeping and accounting systems using current computer technology
- Reconciled financial discrepancies by collecting and analyzing account information
- Posted journal entries by compiling and analyzing account information
- Developed, implemented, modified and document recordkeeping and accounting systems, making use of current computer technology
- Reviewed accounts for discrepancies to properly reconcile differences.
Education
Bachelors of Commerce with Computer Applications -
Bharathiar University
Coimbatore, Tamil Nadu03.2013
Masters in Commerce with Computer Applications -
Bharathiar University
Coimbatore, Tamil Nadu11.2017
Skills
- Help Desk Support
- Maintenance Requests
- Hardware and Software Optimization
- Hardware and Software Integration
- Testing Documentation
- Client Requirements
- Tracking and Documentation
- Collaborative Team Player
- Incident Escalation
- Operational Support
- Technical Presentations
- Database Support
- Error Troubleshooting
- Remote Technical Support
- Application support
Websites
Personal Information
- Age: 31 years
- Date of Birth: 11/14/92
- Nationality: Indian
- Marital Status: Married
- Visa Status: VISA 18 Valid till 10/16/24
References
Lalu Thomas, Supervisor, Ahli United Bank of Kuwait, +965 99035716, laludwells@gmail.com, Cousin
Languages
Malayalam
Native language
English
Advanced
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceCompany CultureTeam Building / Company RetreatsPersonal development programsTimeline
Software Support Engineer
Ajwan International W.L.L
08.2020 - Current
IT Support Specialist
Path Forward Construction Company
05.2018 - 07.2020
Manager
Rashet Fustuk
02.2017 - 05.2018
Accountant
St. Mary's College
07.2016 - 11.2017
Bachelors of Commerce with Computer Applications -
Bharathiar University
Masters in Commerce with Computer Applications -
Bharathiar University
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