Elisha Moniz
Digital Product Owner
Kuwait City
Summary
Digital service leader specializing in creating world class customer experiences that meet executive stakeholders needs and continually raise the bar on simplicity, usability, and product/service functionality through utilization of data, research and agile methodology Effective decision maker who manages prioritization and trade-offs among customer experience, site performance and operational support load. Exceptional interpersonal skills with proven ability to build and maintain business and technical relationships. Strong ability to influence change through stakeholder management.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Digital Product Manager, Digital & Innovation
Kuwait International Bank (KIB)
6 2020 - Current
- Managed 3 large scope product for retail application deliverables pertaining to: Digital onboarding, accounts and personal finance
- Pioneered the launch of Kuwait's first comprehensive real estate platform for automated rent collection, appraisal requests, and property management services. Successfully delivered a multilingual (Arabic and English) solution with mobile (iOS and Android), web, and internal staff portal support, featuring dark and light modes, in record time.
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance user experience.
- Served as intermediary between product development and research departments, filtering feedback to prioritize maximally important data points.
Product Owner, Digital Factory
National Bank of Kuwait (NBK)
12.2019 - 04.2020
- Led development of key application features including Login, Navigation, Deposits, and Islamic Savings Accounts, focusing on value proposition and revenue generation.
- Collaborated with international business groups and stakeholders across operations, fraud prevention, ISO, compliance, AML, and product leads to successfully launch a mobile banking platform.
- Partnered with industry-leading international vendors to ensure seamless project execution.
- Delivered product iterations using Agile methodology, coordinating with designers, developers, and testers across global teams.
Product Owner, Digital Factory
Scotiabank
04.2019 - 07.2019
- Led customer onboarding for deposit and savings products at one of Canada’s largest banks, driving customer growth and revenue.
- Contributed to strategic vision and roadmap for onboarding experiences.
- Managed user story prioritization, aligning with business goals and regulatory requirements.
- Collaborated with scrum teams, digital marketing, and analytics for seamless product implementation.
- Utilized A/B testing and iterative development for continuous improvement.
- Researched industry trends and innovative technologies to enhance product offerings.
Product Manager
Great-West Life
01.2017 - 01.2019
- Led eCommerce website development for selling insurance products to SMBs.
- Initiated the first Agile project in a 125-year-old insurance organization, fostering enterprise transformation.
- Managed the digital product life cycle from strategic planning to execution, collaborating with UX, content, technology, and analytics teams.
- Defined strategic outcomes, prioritized user stories, and stayed informed on industry trends to achieve business goals.
- Worked with senior stakeholders in legal, compliance, pricing, marketing, strategy, customer experience, and distribution networks.
- Identified essential KPIs, ensuring their inclusion in the product backlog for accurate reporting.
- Negotiated product backlog with stakeholders, ensuring timely delivery through active refinement sessions and problem-solving with UX/Design and development teams.
- Led product demos and used consumer feedback from usability and desirability testing to guide iterative feature development.
Product Owner, Telephony
Capital One Financial
01.2014 - 01.2017
- Lead Intent owner for modernization of IVR and call routing for conversion project resulting in zero defects and increased mitigation rates resulting in 200K of operational savings year over year
- Managed BAU telephony intake and prioritization process for all Canadian lines of business Portfolios across the Enterprise: Branded business, Partnerships: Costco & Hudson’s Bay
- Autonomously worked with multiple LOB stakeholders to create technical requirements for IT team development
- Presented enterprise plans to Canadian senior leadership for project sponsorship in order to pro-actively contribute to improve IVR and call routing strategies
Education
Bachelor of Commerce - Business Technology Management
Ryerson University
Toronto 01.2014 - 04.2017
Advanced Diploma - Business Administration- Operations Management
Centennial College
Toronto 01.2010 - 04.2013
Skills
Scrum methodology
Certification
Certified Scrum Product Owner - CSPO
Timeline
Product Owner, Digital Factory
National Bank of Kuwait (NBK)
12.2019 - 04.2020
Product Owner, Digital Factory
Scotiabank
04.2019 - 07.2019
Product Manager
Great-West Life
01.2017 - 01.2019
Certified Scrum Product Owner - CSPO
06-2015
Product Owner, Telephony
Capital One Financial
01.2014 - 01.2017
Bachelor of Commerce - Business Technology Management
Ryerson University
01.2014 - 04.2017
Advanced Diploma - Business Administration- Operations Management
Centennial College
01.2010 - 04.2013
Digital Product Manager, Digital & Innovation
Kuwait International Bank (KIB)
6 2020 - Current
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