ELIZABETH MBULA MUTUKU

• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Maintained regular and consistent attendance and punctuality.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Assisted in inventory management to maintain adequate stock levels and reduce wastage.

• Preparing tables for meals, including setting up items such as linens, silverware, and glassware.
• Checking with customers to ensure that they are enjoying their meals and take action to correct any problems.
• Presenting menus to patrons and answer questions about menu items, making recommendations upon request.
• Explaining how various menu items are prepared, describing ingredients and cooking methods.
• Informing customers of daily specials.
• Writing patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
• Duties & Responsibilities

• Providing a warm welcome for customers.
• Receive food & drink orders & serve customer requests to the standards required.
• Serving dishes to customers at tables.
• Ensure timely delivery of all food & beverage items to customers.
• Making recommendations from the menu if requested.
• Answer guest queries in a polite and helpful manner.
• Passing food orders through to the kitchen staff promptly.
• Check on customers asking if they are enjoying their meals and service.
• Ensuring the food service area is left clean and tidy once all the guests have left.
• Duties & Responsibilities