Eman Kamal
Kuwait
Summary
Proven System Analyst with a track record of enhancing system efficiency and security for the Ministry of Commerce and Industry. Expert in Business Process Analysis and Project Management, I've spearheaded successful integrations and data migration projects, boosting operational performance. My analytical thinking and problem-solving abilities have driven strategic improvements, achieving significant user satisfaction and system optimization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
System Analyst
Ministry of Commerce and Industry
Sharq
01.2019 - Current
- Collaborated with cross-functional teams to develop system solutions tailored to business needs.
- Provided technical support for end-users, resolving issues promptly and effectively.
- Enhanced user experience through the implementation of interface updates and usability improvements.
- Enhanced collaboration between IT teams by standardizing communication protocols around system requirements, project progress updates, and change management processes.
- Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
- Implemented rigorous testing procedures to ensure optimal performance and minimize errors in software applications.
- Collaborated with upper management to drive strategy and implement new processes.
- Assessed business requirements to create focused solutions.
- Assisted project managers in creating accurate project timelines through careful analysis of task dependencies and resource constraints within system development initiatives.
- Improved system efficiency by analyzing and optimizing software processes.
- Fostered a culture of continuous improvement within the organization by actively soliciting feedback from end-users on system performance and incorporating user suggestions into future development efforts.
- Reduced downtime during system upgrades by developing thorough rollout plans that minimized potential disruptions to daily operations.
- Increased system security by identifying potential vulnerabilities and implementing robust safeguards against unauthorized access or data breaches.
- Improved systems with addition of new features and infrastructure.
- Executed successful integrations with third-party applications, expanding functionality available through core systems platforms without compromising stability or security considerations.
- Spearheaded data migration projects, ensuring seamless transfer of information between systems.
- Implemented robust security measures to protect sensitive data and prevent unauthorized access.
- Gathered requirements and performed gap analysis through design workshops with users.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
Relationship Officer
National Bank Of Kuwait
Sharq
11.2012 - 07.2017
- Facilitated meetings and discussions between clients, sales and delivery teams.
- Increased referral business by actively networking within the community and participating in local events representing the bank.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
- Promoted a positive work environment through open communication, fostering collaboration among team members.
- Maintained and built close relationships with customers through regular contact and visits.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Maintained strong knowledge of industry trends, sharing insights with clients as part of proactive advisory services.
- Coordinated with compliance officers to ensure adherence to regulatory guidelines in all client interactions and transactions.
- Managed a portfolio of high-value clients, ensuring their financial needs were met through tailored investment strategies.
- Promoted, structured and provided Type advice customized to best meet Type needs of customers.
- Retained valuable customers by identifying opportunities for account expansion and addressing areas of concern before they escalated.
- Collaborated with cross-functional teams to develop new products and services for the bank''s clientele.
- Exceeded key performance indicators through diligent follow-up, effective negotiation, and a strong focus on meeting client expectations.
- Contributed to the growth of the branch''s assets under management by consistently meeting sales targets.
- Assisted branch manager in developing strategic initiatives aimed at increasing overall profitability while maintaining excellent service standards.
- Established strong client relationships by conducting regular meetings and providing exceptional customer service.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Supported Type team in mining and analyzing customer data to identify and plan for expansion and additional business.
- Supported Type team in implementing sales tactics and achieving growth objectives and sales targets.
- Reviewed and analyzed client support usage and formulated recommendations in collaboration with Type teams.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Networked to identify potential new clients and expand geographic territories.
System Analyst
Ministry of Public Works
South Surra
02.2012 - 09.2012
- Improved systems with addition of new features and infrastructure.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Improved system efficiency by analyzing and optimizing software processes.
Education
Master Of Business Administration - Business Administration And Management
Gulf University For Science And Technology
West Mishref05.2016
Bachelor Of Business Administration - Administrative Systems
Arab Open University
Kuwait 06.2010
Skills
- Business Process Analysis
- Web Services
- Data Analysis
- Troubleshooting
- System Testing
- Analytical Thinking
- Problem-solving abilities
- Systems Analysis
- Project Management
- Computer Skills
- Organizational Skills
Ipas
Certification
Creative thinking and problem solving, National Bank of Kuwait
2014 April - 2014 April
Customer Relationship Management, National Bank Of Kuwait
2016 October - 2016 November
Anti Money Laundering & Combating Financial Terrorism
December 2013
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
System Analyst
Ministry of Commerce and Industry
01.2019 - Current
Relationship Officer
National Bank Of Kuwait
11.2012 - 07.2017
System Analyst
Ministry of Public Works
02.2012 - 09.2012
Master Of Business Administration - Business Administration And Management
Gulf University For Science And Technology
Bachelor Of Business Administration - Administrative Systems
Arab Open University