JASON ESPEY
Summary
Accomplished operations manager with a proven track record with pre-opening, enhancing operational efficiency and customer satisfaction. Skilled in inventory management and front of house management, adept at driving strategic goals and improving service outcomes. Supported location leaders and optimized profits through strategic guest turnover and return. Implemented company policies and developed personnel for leadership opportunities. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
Work History
Operations Manager
CACTUS FOOD GROUP
01.2023 - Current
- Ensuring operations are running smoothly
- Hiring, training, and supervising restaurant employees
- Creating staff schedules and managing human resources
- Tracking and ordering food, supplies, and equipment
- Staying on top of industry trends and competitors
- Developing their people management and leadership skills
- Leading by example when it comes to customer service
- Having a firm grip on the business numbers and communicating them across the team
- Coordinating daily restaurant management operations
- Delivering superior food and beverage service and maximizing customer satisfaction
- Responding efficiently and accurately to restaurant customer complaints
- Developed and maintained relationships with external vendors and suppliers.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
Floor Manager
Bagatelle bahrain
01.2022 - 01.2023
- Managed team of 18 employees to maintain smooth-running operations of shop floor.
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Setting up the dining room and arranging/laying tables
- Welcoming/greeting customers
- Handling reservations and table allocations
- Coordinating dining room service
- Ensuring immaculate customer service
- Coordinating the activities of dining room staff
- Working with the chef and vendors on menu and wine list creation
Restaurant Supervisor
Masso, Bahrain
02.2020 - 11.2022
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Developed and implemented standard operating procedures to maintain smooth operations.
- Monitored food inventory and supplies to prevent waste.
Education
EAAB
Diploma - Sales And Marketing Education
EAAB
Cape Town, South Africa07.2016
Diploma - Business Administration And Management
EAAB
Cape Town, South Africa03.2016
High School Diploma -
Damelin GSCE
Johannesburg, South Africa12.2006
Skills
- Dining Reservations
- Shift Management
- Strategic Goals
- Staff Development Talent
- Conflict Resolution Techniques
- Investigating Complaints
- Inventory Management Software
- Hiring and Training
- POS Terminal Operation
- Menu Planning
- Operations and Procedural Knowledge
- Managing Deliveries
- Employee Performance Evaluations
- Facilities Planning
- Service Delivery Management
- Front of House Management
Languages
English, Afrikaans
Native language
Timeline
Operations Manager
CACTUS FOOD GROUP
01.2023 - Current
Floor Manager
Bagatelle bahrain
01.2022 - 01.2023
Restaurant Supervisor
Masso, Bahrain
02.2020 - 11.2022
EAAB
Diploma - Sales And Marketing Education
EAAB
Diploma - Business Administration And Management
EAAB
High School Diploma -
Damelin GSCE
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