ERNA FERNANDEZ
NEW CORELLA
Summary
Dynamic and reliable professional with extensive experience in customer service and housekeeping. Proven ability to enhance client satisfaction through effective communication and meticulous attention to detail. Skilled in multitasking and maintaining high standards of cleanliness, ensuring a welcoming environment for all.
Overview
11
11
years of professional experience
Work History
Domestic Helper
JAZI MHEDI HAMED SALAH MEDH AL-ANZI
07.2022 - 06.2026
- Cleaned and maintained assigned areas to ensure high standards of hygiene and cleanliness.
- Organized household items efficiently, optimizing space and accessibility for family use.
- Assisted with laundry duties, ensuring proper care of garments and linens.
- Prepared meals according to dietary preferences, enhancing overall family satisfaction.
Cashier/Waitress
RYLYN'S CHE-BU-GAN (RYAN MELO)
01.2022 - 03.2022
- Maintained tidy and organized checkout area to ensure operational efficiency.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Sales Associate
VIRJAM'S HARDWARE (ALVIN LIBRES)
01.2019 - 05.2019
- Maintained inventory accuracy through regular stock checks and organization.
- Provided product information and recommendations to support customer decision-making.
- Ensured store cleanliness and safety standards were consistently met throughout shifts.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Health Worker
BUCLAD HEALTH STATION
10.2016 - 12.2018
- Provided patient care and support in accordance with health protocols.
- Participated in community outreach programs to promote health awareness initiatives.
- Monitored patient progress and reported changes to healthcare professionals.
- Took and recorded patients' vital signs, documenting in medical charts.
- Cleaned and set up rooms in preparation for patient appointments.
Call Center Agent
JAERLTRICS GLOBAL SOLUTIONS (MICHELE L. RODULFA)
05.2018 - 08.2018
- Provided product information to customers, enhancing service experience.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Cross-trained and provided backup support for organizational leadership.
WAITRESS
PAWPAW BULCAHANG (JONEL LABOR)
01.2015 - 08.2016
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to create welcoming atmosphere.
- Handled customer inquiries and complaints promptly to resolve issues effectively.
- Inspected dishes and utensils for cleanliness.
Education
High School Diploma -
Bayabas National High School
Nabunturan, Davao De OroNo Degree - Computer Hardware Servicing
Davao Northphil Institute of Technology Foundation, Inc.
Mankilam, Tagum CitySkills
Basic computer skills
Customer service
Housekeeping
Multitasking and prioritizing
Time management
Teamwork and collaboration
Flexible schedule
Reliable and punctual
Recordkeeping
Active listening
Affiliations
Business Manager - Poverty Alleviation and Development for Rural Economy (PADRE)
Kababaihan Para sa Kaunlaran- Farm and Agri-Vet Supply
Timeline
Domestic Helper
JAZI MHEDI HAMED SALAH MEDH AL-ANZI
07.2022 - 06.2026
Cashier/Waitress
RYLYN'S CHE-BU-GAN (RYAN MELO)
01.2022 - 03.2022
Sales Associate
VIRJAM'S HARDWARE (ALVIN LIBRES)
01.2019 - 05.2019
Call Center Agent
JAERLTRICS GLOBAL SOLUTIONS (MICHELE L. RODULFA)
05.2018 - 08.2018
Health Worker
BUCLAD HEALTH STATION
10.2016 - 12.2018
WAITRESS
PAWPAW BULCAHANG (JONEL LABOR)
01.2015 - 08.2016
High School Diploma -
Bayabas National High School
No Degree - Computer Hardware Servicing
Davao Northphil Institute of Technology Foundation, Inc.