Eshan Jayawickrama
Mangaf
Summary
A highly motivated and results-oriented professional with a proven track record in administration, operations management, and customer service. Possessing strong leadership skills, adept at building and developing high-performing teams, and committed to fostering positive working relationships. Experienced in financial reporting, performance management, and process improvement. Demonstrated ability to resolve complex issues, maintain high customer satisfaction, and ensure adherence to safety protocols. Specifically, experienced in the petroleum and mineral inspection services industry, including coordinating with oil traders and terminals, scheduling operations, and providing client updates. Adept at analyzing data to identify trends and drive improvements. Seeking a challenging and rewarding opportunity to leverage expertise and contribute to organizational success.
Overview
11
11
years of professional experience
Work History
Marine Cargo Surveyor
SGS Kuwait W.L.L
Mangaf
06.2019 - Current
- Highly skilled and experienced Marine Cargo Surveyor with a proven track record in the precise quantification and quality assessment of crude oil, petroleum products, petrochemicals, and petroleum gases
- Expertise spans ship tank inspections, cargo transfer operations, and comprehensive vessel surveys
- Adept at ensuring compliance with industry standards and safety regulations, with a strong focus on accurate reporting and client satisfaction
- Conducted inspections of oil and gas storage tanks to ensure compliance with safety regulations.
- Investigated complaints regarding possible environmental contamination due to improper disposal practices by oil companies or their contractors.
- Evaluated the condition of pipeline valves, pumps, compressors and other components to ensure proper functioning and safety standards.
- Drafted technical documents outlining safety protocols specific to individual worksites located within a given area.
- Analyzed data collected during inspections to identify trends in product quality control issues across multiple locations within a region.
Operation Coordinator
Geochem Arabia Co. Ltd
Jubail
06.2019 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Prepared staff work schedules and assigned team members to specific duties.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Developed key performance indicators to measure effectiveness of operational processes.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Maintained accurate records of all operational activities.
- Developed relationships and partnerships with business leaders.
- Implemented successful business strategies to increase revenue and target new markets.
Marine Surveyor/ Operation Coordinator
Transmarine Navigation Pvt Ltd
02.2014 - 05.2019
- Strategically coordinate with Oil Traders and Terminals to develop and implement operational schedules, ensuring timely completion of all inspection tasks
- Efficiently delegate job assignments to Operations Coordinators and Petroleum Inspectors, optimizing resource utilization and maximizing productivity
- Proactively provide clients with regular updates on operational progress and address any potential concerns, fostering transparency and building strong client relationships
- Prepared staff work schedules and assigned team members to specific duties.
- Coordinated and managed project tasks to ensure project delivery within established budgets and timelines.
- Coordinated logistics and resource allocation to meet project deadlines and budget constraints.
Education
Bachelor of Business Administration - Business, Management, Marketing, and Related Support Services
Jaipur National University
12.2022
ISO 9001-2015 - Quality management System
Alison
09.2022
Leadership Skill and Team Management - Team Management
Alison
08.2022
Skills
- Cargo inspection
- Quality assessment
- Project management
- Safety protocols
- Operational strategy
- Relationship building
- Problem solving
- Operational planning
- Survival skills
- Client relationship management
- Effective communication
- Strategic planning
- Microsoft office suite expert
- Inventory control
- Workforce training
- Organizational management
- Logistics management
- Customer relationship management (CRM)
Languages
English, FULL_PROFESSIONAL
Timeline
Marine Cargo Surveyor
SGS Kuwait W.L.L
06.2019 - Current
Operation Coordinator
Geochem Arabia Co. Ltd
06.2019 - Current
Marine Surveyor/ Operation Coordinator
Transmarine Navigation Pvt Ltd
02.2014 - 05.2019
Bachelor of Business Administration - Business, Management, Marketing, and Related Support Services
Jaipur National University
ISO 9001-2015 - Quality management System
Alison
Leadership Skill and Team Management - Team Management
Alison
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