Eslam Abd Elhamid Mohamed
Kuwait City,Kuwait
Summary
.Accomplished professional experienced working in airline industry. Responds professionally to emergency situations and remains cool under pressure.
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated in team-driven environments. Known for excellent customer relations and welcoming attitude.
Seeking challenging new position to continue providing exceptional customer service to travelers.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work history
Flight attendant
kuwait airways
Kuwait City, Kuwait
07.2022 - Current
- Provided high standard of customer service whilst ensuring passenger safety.
- Managed in-flight emergencies, demonstrating quick thinking and problem-solving abilities.
- Demonstrated ability to remain calm and composed under pressure by dealing with difficult passengers effectively.
- Ensured passenger comfort through efficient meal and drink services.
- Facilitated smooth boarding and deboarding processes, maintaining punctuality and orderliness.
- Delivered comprehensive safety presentations for enhanced onboard security awareness.
- Assisted passengers with special needs, promoting inclusivity and compassion in service delivery.
- Maintained clean cabin environment to ensure passenger comfort during flight journey.
- Checked emergency equipment regularly for functioning readiness in case of an incident.
- Performed first aid procedures when necessary to safeguard passenger health on board.
- Coordinated effectively with other cabin crew members for seamless service execution during flights.
- Utilised multilingual skills to communicate efficiently with international passengers, enhancing the overall flying experience for them.
- Offered personalised attention to premium-class passengers, ensuring their satisfaction throughout the journey.
- Liaised with ground staff for accurate luggage handling resulting in fewer misplaced baggage incidents.
- Updated passengers about travel details like weather conditions or flight delays promptly, fostering trust and transparency in communication.
- Handled cash transactions for onboard purchases accurately, minimising discrepancies at end of shift reports.
- Adhered strictly to airline regulations and guidelines, ensuring compliance at all times during job performance.
- Provided assistance during turbulence or bad weather conditions calming anxious passengers.
- Administered child-friendly entertainment activities during long-haul flights keeping younger flyers engaged.
- Answered passengers questions and efficiently provided solutions to issues arising during flights.
- Reassured and comforted passengers during turbulent flights and unavoidable delays.
- Facilitated communications between flight deck and cabin crew prior to and during flights, promoting smooth operations.
- Maintained firm yet positive attitude when dealing with distressed passengers by calming fears and providing secure environments.
- Showed passengers correct ways to stow luggage in overhead compartments and under seats.
- Served beverages and food items and answered questions about such offerings to passengers during flights.
- Demonstrated proper use of safety equipment through [Task], informing and educating passengers prior to takeoff.
- Supported passengers through emergency scenarios for safe outcomes.
- Prepared cabin and passengers for safe landing.
- Distributed infant seat belts and life jackets to relevant passengers.
- Handled special needs of children, elderly and individuals with disabilities.
- Guided passengers in prompt evacuation during emergency landings.
- Managed emergency response actions following established procedures for evacuation and passenger safety.
Senior Accountant & HR Admin officer
Al Hamra Kuwait Co.W.I.I. (Hamad Suliaman Al-Ghanim Co Group)
Kuwait
03.2018 - 06.2022
- Supporting the Department Manager by maintaining the financial documents, database management and coordinating the tracking project activities to ensure the project goals are accomplished within the prescribed time frame and budget
- Issuing the letter of credits and letter of grantee with banks by Maintains accounting controls by preparing and recommending policies and procedures
- Manage all the payable accounting transactions
- Assist in the processing of balance sheets, income statements and other financial statements according to the company accounting policies
- Publish the checks to the vendors and suppliers & publish the financial statements in time
- Handle the monthly, quarterly Reports and annual closings reports
- Reconcile accounts payable and receivable
- Audit financial transactions and documents
- Analysis the critical assessment of all budgets and cost projections for the electrical department
- Analyze the invoices to ensure correct materials were received with the expected cost
- Prepare the Payment Requests by verifying documentation and requesting the purchase orders
- Summarizes current financial status by collecting information, preparing balance sheets, profit and loss statement
- Issuing specific finance reports by collecting, analyzing, and summarizing accounts information
- Prepare and issuing the salaries payrolls by providing relevant data (absences, bonus, leaves, etc.) Prepare HR documents, employment contracts, new hire letters and issuing the calculations of the final settlement and vacations leave balance
- Organize and maintain personnel records for the new employees, then compile and update employee records (hard and soft copies)
- Process documentation and prepare reports relating to internal activities (recruitment, grievances, performance evaluations, etc.) Implementation of documents control process to ensure the documentation deliverables and distribution of requirements of the projects are met and properly documented
- Deal with employee requests regarding human resources issues, rules, and regulations
- Coordinate the communications with departments
- Handle complaints and grievance procedures
- Administer payrolls and maintain employee records
- Develop HR planning strategies, which is considered immediate and long-term for staff requirements
- Update and record the internal database with the legal documents
- (Legal documents, Record the sick leaves, vacations leaves, personal requests) Updating & maintain the holiday requests, absence of staff and creating and modifying documents
- Gather payroll data, bank accounts and working days
- Collect, manage and filing the letters, documentation, presentation, data, and information for projects.
Co-founder & Executive Director
We Travel (Private Business)
01.2014 - 01.2019
- Planning and Create trip programs at the tourist places inside and outside Egypt
- Promoting and marketing the business
- Create and develop the plans for advertising and promotion activities on social media platforms
- Dealing with customer queries and complaints
- Providing advice and recommendations about visas, travel documents, and volunteering programs
- Recruiting, training, and supervising staff
- Planning and maintaining statistical and financial records for managing the budgets
- Create the contracts policies for the Special programs for the clients
- Organizing the program plans and schedules for the groups or individuals
- Creating and Organizing special Trips programs in Egypt for international organizations from abroad
- Determine the prices list, tours programs, and duration
- Preparing and customize trips programs for Cooperation with companies, schools, and universities.
Administration Officer
FOUCS, Engineering Services Company
03.2013 - 01.2015
- Responsible for the timely preparation and administration of all contractual documentation related to contracts and in accordance with project and company procedures
- Supporting the Project Manager by maintaining document control, database management, coordinating and tracking project activities and communications to ensure project goals are accomplished within the prescribed time frame and budget
- Reviews and process the incoming correspondence
- Collect and manage documentation, presentation, data, and information for projects
- Maintaining Filing & Records Management
- Implementation of documents control process to ensure the documentation deliverables and distribution of requirements of the projects are met and properly documented
- Used oracle accounting system for the Accounts
- Create PowerPoint presentations for project meetings, Reviews and process the incoming correspondence
- Gather and organize project information necessary to create required project and related documentation, work closely with project manager planning projects and preparing documents
- Arranging and filing all project documents
- (Drawings, Specifications, Data Sheets, Design Calculations, etc.)
Assistant manager & Administration officer
Design and project management engineering company (S.A.E)
03.2011 - 01.2013
- Meeting and greeting clients and visitors to the office
- Attending the incoming / outgoing calls phone calls and arranging meetings, emails communication, preparing Quotations, Invoices, Purchase Orders, and Daily reports
- Organizing the files and documents typing and distributing memos
- Faxing, printing, filing, scanning, monitoring office stock and ordering supplies, as necessary
- Setting up and coordinating meetings and conferences, Updating, and filing of all the staff documents
- Maintaining and tracking the employee records
- Follow up for all documenting and tracking of project deliverables by interfacing with project staff to ensure timely data entry for real-time status reporting
- Creating the material requests and purchase orders
- Follow up for the purchase orders and invoice tracking
- Manage and reviewing vendor registration and documentation
- Follow up the contract’s procedures, including preparing amendments letters, cancellation, and extensions and obtaining managements approval and keeping current files for all contracts
- Receive and filing all incoming documents (Invoices, delivery orders, letters, inquires, purchase orders, etc.) assigned to the concerned person to maintain file
- Arranging and filing all project documents
- (Drawings, Specifications, Data Sheets, Design Calculations, etc.)
Business Marketing & Sales Manager
Oxford Academy for Training Courses
02.2010 - 03.2011
- Create and develop the plans for advertising and promotion activities
- Development and implementation of marketing plans and programs
- Develop a pricing strategy aimed at achieving the largest market share in the long term
- Marketing studies work both on existing products and new products
- Preparation and processing of reports for marketing activities
- Develop marketing objectives for a share to profit marketing effective
- Analysis of financial factors and customers’ needs to reach the best level of performance.
Sales analysis for Operations Department (training)
Masary Company
06.2009 - 10.2009
- Summarizes current financial status by collecting information, preparing balance sheets, profit and loss statement, and other specific reports
- Customer service and Sales analysis to find out the best ways to achieve higher profit.
Education
bachelor - Accounting
Advanced Academy, Egypt.
05.2008 - 05.2012
Skills
- Adaptability to work under pressure
- High spirit cooperation with colleagues and supervisors
- Excellent teamwork skills
- Energetic contributor in Effective problems solving
- Ability to create Presentation & communicate effectively
- Organizational skills and customer service orientation
- Ability in Sales and marketing skills
- Tolerant and flexible to different situations
- Cabin crew certifications
- Emergency procedures knowledge
- First aid proficiency for Medical emergency cases
- Customer service excellence
- Understanding of aviation regulations
- Psychological resilience
- Crew coordination
- Hospitality service expertise
- Passenger safety
- Public announcements
- Evacuation management
- Emergency exits briefing
- Life jackets demonstration
- Oxygen masks usage
Custom
- IATA (International Air Transport Association) (till now).
- More introduction to financial accounting (Wharton School of the University of Pennsylvania) (till now).
- International business administration diploma.
- Human resources management professional diploma.
- Management of competitive edge diploma.
- Customer services diploma.
- Modern leadership techniques.
- Principles of Marketing & Sales diploma.
- Social media advertising diploma.
Personal Information
Date of birth: 06/06/91
Languages
Arabic
Native
English
Advanced
Affiliations
- Running
- Reading
- fishing
- sports
Timeline
Flight attendant
kuwait airways
07.2022 - Current
Senior Accountant & HR Admin officer
Al Hamra Kuwait Co.W.I.I. (Hamad Suliaman Al-Ghanim Co Group)
03.2018 - 06.2022
Co-founder & Executive Director
We Travel (Private Business)
01.2014 - 01.2019
Administration Officer
FOUCS, Engineering Services Company
03.2013 - 01.2015
Assistant manager & Administration officer
Design and project management engineering company (S.A.E)
03.2011 - 01.2013
Business Marketing & Sales Manager
Oxford Academy for Training Courses
02.2010 - 03.2011
Sales analysis for Operations Department (training)
Masary Company
06.2009 - 10.2009
bachelor - Accounting
Advanced Academy, Egypt.
05.2008 - 05.2012
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