Eslam Hossam Elden
IT Project Manager
Salmyia
Summary
Insightful Information Technology Manager with 8 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Project Manager
Leap Solutions KW
2023.09 - Current
- Managed life cycle replacement of hardware and software.
- Implemented and maintained technology and software budget.
- Coordinated secure system access of users to various department systems and platforms.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Preparing Brd and Srs For all it project
- Creating full development cycle thought jira , creating sprints and mange developing team
- Attend all technical meeting and preparing the minutes of meeting
- prepare project cost and milestones
- Testing and implementing project through cloud
- Understanding customer requirements and project KPIs
- Implementing various development, testing, automation tools, and IT infrastructure
- Planning the team structure, activities, and involvement in project management activities.
- Managing stakeholders and external interfaces
- Setting up tools and required infrastructure
- Defining and setting development, test, release, update, and support processes for DevOps operation
- Have the technical skill to review, verify, and validate the software code developed in the project.
- Troubleshooting techniques and fixing the code bugs
- Monitoring the processes during the entire lifecycle for its adherence and updating or creating new processes for improvement and minimizing the wastage
- Encouraging and building automated processes wherever possible
- Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management
- Incidence management and root cause analysis
- Coordination and communication within the team and with customers
- Selecting and deploying appropriate CI/CD tools
- Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline)
- Mentoring and guiding the team members
- Monitoring and measuring customer experience and KPIs
- Managing periodic reporting on the progress to the management and the customer
IT Project Manager
Line KW
2022.03 - 2023.08
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Designed, documented and executed system upgrades and patch management using update manager.
- Coordinate with internal and external parties for the flawless execution of projects.
- Coordinate with internal and external parties for the flawless execution of projects
- Report and escalate to upper management as and when needed
- Create and maintain a comprehensive project documentation
- Deploying project on digital ocean servers
- Ensure all projects are delivered on time within the stipulated scope and budget
- Performance evaluation of the project
- Manage project development timelines across the company
- Monitoring the daily progress of projects
- Creating Business require documents and software system specification
- Managing team using Jira
- Assign tasks to operation located team as UI UX Designer
Pre -sales Engineer
AL Zawam Corp
2021.03 - 2022.03
- Contributed additional revenue to sales plans through resale opportunities.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Created product training plans centered on customer success and satisfaction.
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
- Developing solutions and organizing, planning, creating & delivering compelling proof of concept demonstrations .
- Creating software sprints and assign tasks to developers using Jira and slack
Pre Sales Enginner
Mobile 2000
2016.06 - 2020.12
- Provided input on contractual agreements for products and services to develop options and maximize profit margins.
- Developed and executed product market strategy to determine distribution, price and promotion efforts.
- Prospected new customers to generate sales leads and increased revenue from existing clients.
- Traveled to customer locations to analyze technical challenges, create dynamic strategies and rapidly implement solutions.
- Provided technical expertise and recommendations to improve systems and processes, establish cost savings and increase productivity.
- Conducted market analyses and presented findings to product team to develop and enhance product offerings.
- Researched product availability and acquired use, benefits and pricing structure information for clients.
Education
Bachelor of Computer Science - Computer Science And Information Technology
October 6 University
2001.04 -
Skills
Staff Hiring
Budget Administration
Project Planning
Project Coordination
End Point Configurations
Agile Framework
Product Development
Requirements Analysis
User Support
Scope Definition
Project Lifecycle Management
Project Leadership
UI UX
Certification
PMP
Projects
- OCS (Omniya Collection System)
- Al-Ojeiry Center
- E-Fly IoT Application
- First Door Platform
- Beautifully Platform
- DGCA (Directory of Civil Aviation)
- Zeedly Bidding Application
- UFM
- Tank Key Application
- Sabah al salem co -op Platform
- SLC ( Sport law center )
- Leap E-commerce Platform
- Soor Al Kuwait system ( Tracking and internal Port )
- 1O1 Toys Application
- Ghasla KW
- Bathel Al nada ( Donation system )
- Department of Islamic Affairs and Charitable Activities (Dubai)
- KGL LOGISTICS K.P.S.C
Timeline
PMP
2023-12
IT Project Manager
Leap Solutions KW
2023.09 - Current
IT Project Manager
Line KW
2022.03 - 2023.08
Pre -sales Engineer
AL Zawam Corp
2021.03 - 2022.03
Pre Sales Enginner
Mobile 2000
2016.06 - 2020.12
Bachelor of Computer Science - Computer Science And Information Technology
October 6 University
2001.04 -
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