ESLAM SERAG
HAWALLY,KUWAIT
Summary
Tenacious Sales Officer with experience in sales and commercial management, planning and delivery. Identifies business improvement and revenue opportunities to achieve growth objectives. Leads by example to engage and motivate high-achieving teams.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Sales officer
IQOS
Kuwait, Kuwait
12.2021 - Current
- Delivered exceptional customer service to maximise client satisfaction.
- Developed new business opportunities through proactive prospecting and networking.
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
- Generated sales forecasts to inform resource allocation and project management.
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
- Unearthed new target markets, prospective clients and key sector decision-makers.
- Optimised sales methods to best engage, acquire and retain customers.
- Supported front-line sales teams with well-coordinated administrative operations.
Quality control officer
AlThiqa Company
Kuwait, Kuwait
08.2018 - Current
- Enhanced quality control measures by implementing strict protocols and guidelines.
- Reduced product defects for improved customer satisfaction.
- Ensured alignment with industry standards through rigorous testing procedures.
- Conducted thorough inspections of raw materials to ensure supplier compliance.
- Streamlined production processes, yielding higher quality outputs.
- Improved safety measures within the manufacturing plant by conducting regular risk assessments.
- Monitored product lifecycle from inception to delivery for seamless quality assurance.
- Maintained records of all QA tests with meticulous attention to detail.
- Collaborated with cross-functional teams to improve overall product quality.
Sales officer
Zara
Kuwait, Kuwait
04.2016 - 08.2018
- Increased sales volume by cultivating strong relationships with clients.
- Delivered exceptional customer service to maximise client satisfaction.
- Developed new business opportunities through proactive prospecting and networking.
- Managed key accounts for enhanced customer retention.
- Implemented effective sales presentations for increased product awareness.
- Trained new staff members on company procedures and best practices.
- Collaborated closely with marketing team, ensured brand consistency across all platforms.
Education
Bachelor of Business Administration - Accounting
Arab Open University
Kuwait City, Al Asimah 09.2014 - 01.2019
Skills
- Goal-Oriented approach
- Customer relations
- Business development
- Account management
- Competitor analysis
- Sales planning
- Network building
- Sales closing
- B2C sales techniques
- Strategic selling
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Languages
Arabic
Native
English
Intermediate
Certification
ISO 22000:2018
HACCP for food safety
Timeline
Sales officer
IQOS
12.2021 - Current
Quality control officer
AlThiqa Company
08.2018 - Current
Sales officer
Zara
04.2016 - 08.2018
Bachelor of Business Administration - Accounting
Arab Open University
09.2014 - 01.2019
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