ESLAM SHAIKHOUN

• Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
• Resolved customer complaints by offering solutions and escalating issues when necessary.
• Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
• Ensured timely resolution of any discrepancies found within booking systems, maintaining accurate records for future reference and analysis.
• Maintained accurate records of transactions, ensuring accountability in all financial exchanges.
• Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
• Reviewed and updated customer information to maintain up-to-date records for high-quality service.
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Working on NDC Port system

• Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
• Resolved customer complaints by offering solutions and escalating issues when necessary.
• Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
• Ensured timely resolution of any discrepancies found within booking systems, maintaining accurate records for future reference and analysis.
• Maintained accurate records of transactions, ensuring accountability in all financial exchanges.

• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Provided valuable feedback to leadership regarding potential process improvements that could enhance overall efficiency.
• Balanced daily cash drawers accurately, ensuring accountability for all financial transactions processed throughout the day.
• Continuously sought opportunities for personal growth and professional development within the role.