Esraa Zaghawa
Salmiya
Summary
Bilingual,Dynamic and Organized School Secretary with over 2 years of experience in administrative support and school operations. Proven track record in managing confidential student records and corresponding with the MOE to ensure regulatory compliance. Skilled in optimizing workflow through precise digital and physical filing systems, aiming to leverage these skills in a Student Affairs position.
Overview
4
4
years of professional experience
Work History
School Secretary
Al Nibras International Bilingual School
Kuwait
09.2024 - Current
- Managed comprehensive filing systems, including Google Drive and hard-copy archives, to ensure all student documentation is organized and easily accessible.
- Acted as a primary point of contact for corresponding with the MOE, drafting official letters, and interpreting Ministry memos to ensure the school remains in full compliance with government rules.
- Handled highly confidential documents with total discretion, managing the secure sharing of sensitive student and administrative files.
- Assisted in scheduling appointments and maintaining the school calendar.
- Managed daily office operations and maintained organized administrative records.
- Coordinated communication between teachers, parents, and administration effectively by providing clear information on school policies.
- Updated the school's website with relevant news items or announcements.
- Coordinated school calendars and facilitated teacher substitutions using ASC software to maintain smooth daily operations.
- Assisted parents, students, and staff with daily inquiries, arranging meetings, and
- Managed the planning, booking, organization, and MOE approval process for field trips across all grade levels, coordinating transportation arrangements with bus companies.
Executive Secretary
Tsamem Engineering Office
Al Asimah
11.2022 - 08.2024
- Prepared building permit transactions for the municipality of Kuwait, ensuring compliance with regulations.
- Managed the CRM database, ensuring constant maintenance for data accuracy.
- Handled appointment scheduling, client payments, and work report generation with precision.
Public Relations - Marketing Coordinator
Royal Cert for ISO Certification
Salmiya
03.2022 - 11.2022
- Answered calls, responded to emails, and engaged with clients to provide exceptional service.
- Consistently achieved short and long-term targets, contributing to company success.
- Addressed customer complaints with empathy and composure, enhancing client satisfaction.
Education
Bachelor's - Textile Mechanical Engineering
Alexandria University
Alexandria, Egypt07.2011
Skills
- Regulatory compliance: Expert at corresponding with the MOE, interpreting official memos, and drafting formal government letters
- Data management: proficient in Google Drive, cloud-based sharing, and hard-copy filing systems,
- confidentiality: experienced in handling sensitive records and maintaining privacy protocols
- Software: AI tools, Google Drive, Microsoft Office Suite, ASC Timetables, and CRM database management
- Communication skills with colleagues and parents
Languages
- Arabic, Native
- English, Intermediate
Timeline
School Secretary
Al Nibras International Bilingual School
09.2024 - Current
Executive Secretary
Tsamem Engineering Office
11.2022 - 08.2024
Public Relations - Marketing Coordinator
Royal Cert for ISO Certification
03.2022 - 11.2022
Bachelor's - Textile Mechanical Engineering
Alexandria University