Esraa Mahmoud Al-Ostath
Summary
OBJECTIVES To work to my fullest capabilities to aid in reaching the goals set by the organization and to exceed all expectations. To properly and professionally conduct company operations in order to provide success for the organization in that field. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
12
12
years of professional experience
1
1
Language
Work History
Assistant Manager
Premier Banking
11.2021 - Current
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Developed strategy to increase sales and drive profits.
- Mentored team members to enhance professional development and accountability in workplace.
- Helping the banks Premier clients to integrate deeper within the banks Retail services and achieve their financial goals while actively growing the client Base and retaining a designated portfolio of high net worth Premier Customer for the bank
Preferred Relationship Manager
GULF BANK
01.2019 - 11.2021
Senior Relationships Officer
AHLI BANK OF
01.2016 - 01.2018
Relationship Officer
NATIONAL BANK OF
03.2011 - 12.2014
- Open and close accounts for new customer and existent customers
- Promote bank products
- Establish loans , credit cards and fixed deposit
- Updating customer details
- A+ in Customer Service Quality
- Awarded and have many certificate for 1st place in best employee in marketing for Q3/2012 & Q4/2012.
Service Officer
NATIONAL BANK OF
06.2009 - 03.2011
- Greeting the customers and filtering them to the correct department inside the branch
- Solve customers problems and complains
- Controlling the clearing checks (local and international).
Relationship Officer
GULF BANK
01.2009 - 05.2009
- Open and close accounts for new customer and existent customers
- Promote bank products
- Establish loans , credit cards and fixed deposit
- Updating customer details.
Teller
GULF BANK
09.2008 - 01.2009
- Deposit and withdrawal cash and cheques into and out of accounts
- Telex transfers (transfers between local and international accounts)
- Keeping track of cash movement by calculating the amounts that have been issued and the balance of notes that are in the cash box
- Able to view all Gulf current and savings accounts in a number of major currencies
- Using these accounts we can withdrawal and transfer using that currency of the account
- Issuing cheque books
- Transferring to GL account
- Issuing Demand Draft (DD) and Guarantee Payment Order (GPO).
Education
Bachelor - Accounting
ARAB OPEN UNIVERSITY
CERTFIED BANK BRANCH MANAGER - undefined
Skills
Exceptional Computer operating skillsStrong organizational skillsPeople relation skills
Staff Management
Sales professional
Timeline
Assistant Manager
Premier Banking
11.2021 - Current
Preferred Relationship Manager
GULF BANK
01.2019 - 11.2021
Senior Relationships Officer
AHLI BANK OF
01.2016 - 01.2018
Relationship Officer
NATIONAL BANK OF
03.2011 - 12.2014
Service Officer
NATIONAL BANK OF
06.2009 - 03.2011
Relationship Officer
GULF BANK
01.2009 - 05.2009
Teller
GULF BANK
09.2008 - 01.2009
Bachelor - Accounting
ARAB OPEN UNIVERSITY