Summary
Overview
Work History
Education
Skills
References
Timeline
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Eunice Wanjiru Mwihaki

NAIROBI

Summary

An experienced waitress with 5+ years of providing excellent customer service and high-quality food and beverage presentation. Detail oriented with strong management, communication and interpersonal skills.

Overview

8
8
years of professional experience

Work History

Team Leader

Razzmatazz Hospitality
04.2023 - Current
  • Served meals and drinks with professionalism
  • Communicated regularly with kitchen and bar staff to maintain smooth front of the house operations minimizing delays
  • Led a team of 13 wait staff, assigned duties and offered relevant training

Waitress

Serena Hotel
08.2020 - 01.2022
  • Prepared and set up the tables for guests depending on the function’s set up style
  • Prepared the set-up for food and drinks cleaned up after


Waitress

Safari Park hotel & casino
04.2018 - 01.2020
  • Managed up to 7 tables during peak hours, ensuring timely service and accurate order delivery

Trainee

Best Western Plus Meridian Hotel
06.2016 - 09.2016

Trained in all four major departments of a hotel

Education

Bachelor’s Degree - Hospitality and Tourism Management

Kenyatta University

Certificate - Baking

Terrian Pastry and Baking School
12.2014

Kenya Certificate of Secondary Education -

St.Anuarite Girls’ Secondary School
12.2012

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team motivation

References

  • Lucy Kariuki, Human Resource Manager, Best Western Plus Meridian Hotel, +254 768904535
  • Joyce Wangui, Human Resource Manager, Safari Park Hotel & Casino, +254 745229929

Timeline

Team Leader

Razzmatazz Hospitality
04.2023 - Current

Waitress

Serena Hotel
08.2020 - 01.2022

Waitress

Safari Park hotel & casino
04.2018 - 01.2020

Trainee

Best Western Plus Meridian Hotel
06.2016 - 09.2016

Certificate - Baking

Terrian Pastry and Baking School

Kenya Certificate of Secondary Education -

St.Anuarite Girls’ Secondary School

Bachelor’s Degree - Hospitality and Tourism Management

Kenyatta University
Eunice Wanjiru Mwihaki