Dynamic leader with proven expertise in team supervision and performance improvement honed at Razzmatazz Hospitality. Excelled in conflict resolution and SOP adherence, significantly enhancing customer satisfaction. Skilled in multitasking and interpersonal communication, adept at mentoring staff to achieve excellence. Achievements include leading initiatives that resulted in notable service quality enhancements.
Hi, I’m
Eunice Wanjiru Mwihaki
Team Leader
Farwaniya
Summary
Overview
7
years of professional experience
Work History
Razzmatazz Hospitality
Team Leader
06.2024 - Current
Job overview
- Delegated tasks and set deadlines
- Motivated and monitored team performance
- Ensured the SOPs were followed
- Communicated regularly with kitchen and bar staff to maintain smooth front of the house operations minimizing delays
- Handled cash and credit card transactions and balanced cash drawer at the end of each shift
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Razzmatazz
Waitress
04.2023 - 06.2024
Job overview
- Delivered exceptional service to the guests offering personalized service and recommendations to ensure satisfaction
- Applied cross-selling,upselling and suggestive selling methods to increase sales
- Prepared checks and took the payment
Serena Hotel
Waitress
08.2020 - 01.2022
Job overview
- Prepared and set up the tables depending on the function’s style.
- Provided premiere service for high-end clientele,delivering stellar service and hospitality to elevate the hotel’s reputation.
- Quickly responded to guests complaints to maintain positive experience.
Safari Park Hotel and Casino
Waitress
04.2018 - 01.2020
Job overview
- Managed up to 7 tables during peak hours, ensuring timely service and accurate order delivery
- Prepared the set-up for food and drinks cleaned up after
- Served meals and drinks with professionalism
Best Western Plus Meridian Hotel
Trainee
06.2019 - 09.2019
Job overview
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported organizational objectives with help from existing employees.
- Enhanced team productivity by assisting in routine operations and shadowing experienced colleagues.
Education
Kenyatta University Kiambu,Kenya
Bachelor Of Hospitality And Tourism Management from Hospitality Management
08.2018
University Overview
Terrians Pastry And Baking School Nairobi,Kenya
Certificate from Pastry And Baking
07.2014
University Overview
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- SOP adherence
- Employee training
- Time management
- Multitasking
- Organizational skills
- Communication
- Decision-making
References
References
- Lucy Kariuki, Human Resource Manager, Best Western Plus Meridian Hotel, +254 768904535
- Joyce Wangui, Human Resource Manager, Safari Park Hotel & Casino, +254745229929
Timeline
Team Leader
Razzmatazz Hospitality
06.2024 - Current
Waitress
Razzmatazz
04.2023 - 06.2024
Waitress
Serena Hotel
08.2020 - 01.2022
Trainee
Best Western Plus Meridian Hotel
06.2019 - 09.2019
Waitress
Safari Park Hotel and Casino
04.2018 - 01.2020
Kenyatta University
Bachelor Of Hospitality And Tourism Management from Hospitality Management
Terrians Pastry And Baking School
Certificate from Pastry And Baking
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