MUFFADDAL CYCLEWALA
System Administrator
Kuwait City,KU
Summary
Being an aspiring professional to secure a firm where my depth of skill set is recognized and utilize in constructive manner to add value to the company and my career development.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
System Engineer
KUWAIT FINANCIAL INTELEGENCE UNIT
kuwait city, Sharq
03.2016 - Current
- Maintain Domain Servers, DNS, DHCP, Physical &Virtual Machines (Hyper V/VMware).
- Manage Exchange Servers 2016. Perform CU Upgrade, Failover for Mailbox and CAS.
- Monitor Microsoft Azure Cloud (IaaS) as DR site. Deploy, Configure and maintain Compute. Ensure/Test Workloads b/w Datacenter and Azure.
- Raise Support tickets and follow up for requests.
- Administer Microsoft Teams and ensures identity replication through AD Connect. Manage AD GPO, Groups, Sites and objects.
- Maintain File Server ( Storage Replica/DFS). Ensure Healthy replication between the Members.
- Perform Failover for Hyper V cluster, regular checks and health monitoring for Clustered Disks.
- Manage SAN Storage DELL EMC ( PowerStore and Unity 400). Create Pools/Volumes and allocate volume. Maintain Zoning for Brocade Fabric switch DS 300.
- Worked with Microsoft DPM and Dell/EMC Networker. Working with Veaam B/R v.11 and ensure the backups are successful. Create New Jobs, policies and Office Site Backups to Tape drives as secondary repository. Monitor VeeamOne for backup statistics.
- Create Storage Unit and logins on DEll Data domain 6300as Backup repository for Veeam B/R.
- Perform Windows /ThirdParty Updates using WSUS/ManageEngine Patch Manager. Testing patches for each OS platforms before applying in production using Patch Manager Test and Approve feature.
- Manage Symantec Endpoint Protection 14.3 for Endpoint AV and antimalware. Ensuring every Node in the network have AV with latest definition updates.
- Manage Symantec DLP solutions and FireEye appliances for WEB (NX), email (EX), endpoints (HX/HXD).
- Administer ManageEngine solutions such as Desktop Central for Endpoint Management, ServiceDesk for support tickets, AD Audit plus, Exchange Reporter Etc.
- Ability to Manage Cisco WSA, ESA and Symantec ASG proxy.
- Configure and maintain Network L2 switches.
- Create/modify Access policies for Internet Access.
- Ensure all the Network devices such as Cisco L2, L3 switches, Wireless Controllers, UPS, IT Server Rooms remain Operational.
- Perform TFTP backup, Create VLAN’s for new host, new routes on L3 switch 3850.
IT Support Engineer
INC TECHNOLOGY, IMCO –CANAR Construction and Engineering Company
09.2012 - 03.2016
- Project : Provide User End Support for Desktop, Printers, Network.
- Answering User’s call and follow up with their request on Ticketing Engine.
- Logging Work logs for each call attended and close the request in timely manner.
- Managing Desktop Central Management Engine to monitor System Patches and Updates.
- Applying new update Hotfixes for DC Engine and deploying the agents on Clients PC’s.
- Ensure all the workstations are updated with latest version of Agent.
- Troubleshoot in case of Failure.
- Installation of platforms like Server 2008/Win7/Windows 8, Application, Drivers.
- Troubleshoot printer related issue, Follow up with the SLA Vendors and keep track of each complain recorded.
- Maintain HP LaserJet Printers performance and perform Preventive Maintenance by replacing parts like Pickup Rollers, Fuser film, Cleaning Scanner Assembly unit etc.
- Update Inventory list for IT assets (Desktop, Laptop, Printers, and Toners etc.) after any movement, addition or deletion of Assets.
- Provide Monthly report of the total Inventory.
- Coordinate with System Admin team / Database administrator team for any given task or in case of any assistance related with Active Directory or Domain Policy.
- Adhere to rules and privilege set for the domain Users and act accordingly.
- Monitoring ESET Antivirus Administrator Console and update the report accordingly.
- Setup the Network Switches and tracing Ports in case of network failure or disconnected.
Helpdesk Support Engineer
Kuwait Municipality
06.2012 - 07.2012
- Maintenance of Assets and Troubleshooting.
- Providing User's support for Desktop, printer, scanner etc.
- Maintain hardware inventory and dispatch items with every user's requirement respectively.
- Resolving issues related with OS, Applications, Network, and Internet etc.
System Administrator
Dasman Diabetic Institute
04.2012 - 06.2012
- Project : Administrating and Monitoring Exchange Server 2010.
- Monitoring and Filtering Suspicious mails Using Micro Scan Inter Messaging tool.
- Checking and filtering threats using Micro Office Scan web console.
- Managing Data Center Areas for healthy functionality and proper maintenance of Network and Database Equipment’s.
- Managing User’s Mailbox for any addition, deletion etc in Exchange Server 2010.
Desktop Support Engineer
TATASKY LTD
12.2011 - 04.2012
- Worked as a Residential Engineer for client.
- Maintain AVAYA EPABX and configuration of the extensions in Digital and Analog devices.
- Creating Short codes and PRI extensions for the new or existing users.
- Following up with the vendors (Telephonically and Emails) for the pending issues.
- Setting up new user’s account profiles and dealing with password issues in Server 2008.
- Raising ticket for user’s query, follow up and resolve the case within the agreed timeline.
- Prioritizing and managing many open cases at one time and Conducting Safety checks.
Customer support Engineer / FMS Engineer
GODFREY PHILLIPS INDIA LTD
06.2010 - 12.2011
- Project : Technical Support to Onsite clients.
- Manage Active directory components to Create, delete and reset User’s account and passwords.
- Taking Backup of Server 2003 ADC (Active Directory Components) to Storage Server.
- Checking Systems update with latest Update patches through WSUS and generate reports.
- Maintaining System Up to Date with the Latest Version updates of MacAfee and report to HO.
- Configuration of Wireless routers (Dlink/Cisco) and troubleshooting.
- Configuration of Outlook 2007 for Domain user and also for Remote User using Data Cards.
Computer Engineer
PACE COMPUTER PVT LTD
05.2009 - 12.2009
- Work as a team member ( Technical Support to Onsite).
- Inventory Management - Capital Equipment / Hardware / Software / Spares.
- Regular Checkup Update Antivirus on each System and monitoring the threats.
- Answering of user’s query for technical assistance like Formatting, Installation, or any assistance regarding any technical problems.
- Crimping of Ethernet cable (Crossed and Straight) and troubleshoot for Network error in Domain.
- Installing of New device against any defective equipment of both Desktop computers & Laptop.
Education
Bachelor - Computer Application
SVSU
Meerut 06.2018 - Current
Bachelor of Commerce -
M.S. University of Baroda
Baroda 05.2005 - 01.2008
12th - Commerce
New Look Sen. Sec. School with C.B.S.E. Board
01.2004 - 01.2005
MCSA 2016 -
MCSA
12.2018 - 01.2019
Microsoft Certified Azure Fundamental (AZ-900) – Year 2020 -
AZ900
11.2020 - 11.2020
Service Desk Foundation Specialist - undefined
No Degree - Routing And Switching
CCNA
03.2010 - 03.2010
Skills
Virtualization
Hardware and software installation
Data Center Migration
Data Storage Area Network Technologies
Technical Support
LAN/WAN
Timeline
Microsoft Certified Azure Fundamental (AZ-900) – Year 2020 -
AZ900
11.2020 - 11.2020
MCSA 2016 -
MCSA
12.2018 - 01.2019
Bachelor - Computer Application
SVSU
06.2018 - Current
System Engineer
KUWAIT FINANCIAL INTELEGENCE UNIT
03.2016 - Current
IT Support Engineer
INC TECHNOLOGY, IMCO –CANAR Construction and Engineering Company
09.2012 - 03.2016
Helpdesk Support Engineer
Kuwait Municipality
06.2012 - 07.2012
System Administrator
Dasman Diabetic Institute
04.2012 - 06.2012
Desktop Support Engineer
TATASKY LTD
12.2011 - 04.2012
Customer support Engineer / FMS Engineer
GODFREY PHILLIPS INDIA LTD
06.2010 - 12.2011
No Degree - Routing And Switching
CCNA
03.2010 - 03.2010
Computer Engineer
PACE COMPUTER PVT LTD
05.2009 - 12.2009
Bachelor of Commerce -
M.S. University of Baroda
05.2005 - 01.2008
12th - Commerce
New Look Sen. Sec. School with C.B.S.E. Board
01.2004 - 01.2005