Helpdesk
Fadil Olowou
Kuwait City
Summary
Dynamic professional with a strong background in customer service and technical support, notably at Kuwait Continental Hotel Group. Proven expertise in cash handling and management, complemented by exceptional interpersonal skills. Adept at troubleshooting and maintaining systems, ensuring operational efficiency and customer satisfaction. Committed to fostering positive relationships and enhancing user experiences.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
2026
2026
years of professional experience
Work History
Cashier/Host
Kuwait Continental Hotel Group
08.2022 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering the hotel/restaurant and responded promptly to their needs.
- Built relationships with customers to encourage repeat business.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Computer Lab Supervisor
IWI CyberCafe
01.2022 - 10.2022
- Offered technical support to end users ensuring minimal down-time
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Maintained servers and systems to keep networks fully operational during peak periods.
Technical Support Intern
Yorke Concepts
09.2021 - 02.2022
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Generated reports to track performance and analyze trends.
- Monitored system performance to identify potential issues.
After-sale Technician
Tunde GSM & Technologies
2018 - 2020
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Tended to devices, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Education
No Degree - Cisco Networking
Nahda Modern Institute
Al Farwaniyah, Kuwait02-2026
Bachelor of Information Technology - Information And Communication Technology
SAV+ Technical College
Cotonou, Benin01-2020
High School Diploma -
Newcastle International Christian Schools
Cotonou, Benin01-2018
Skills
- Drawer balancing
- Cash handling
- Operating systems
- Device management
- Wireless networking
- System administration
- Hardware configuration
- Software installation
- Ticketing systems
- Desktop support
- Network diagnostics
- Telephone reception
- POS software
- Strong interpersonal skills
Software
Languages
English
French
Arabic
Timeline
Cashier/Host
Kuwait Continental Hotel Group
08.2022 - Current
Computer Lab Supervisor
IWI CyberCafe
01.2022 - 10.2022
Technical Support Intern
Yorke Concepts
09.2021 - 02.2022
After-sale Technician
Tunde GSM & Technologies
2018 - 2020
No Degree - Cisco Networking
Nahda Modern Institute
Bachelor of Information Technology - Information And Communication Technology
SAV+ Technical College
High School Diploma -
Newcastle International Christian Schools