Summary
Overview
Work History
Education
Skills
Software
Languages
Timeline
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Fadil Olowou

Kuwait City

Summary

Dynamic professional with a strong background in customer service and technical support, notably at Kuwait Continental Hotel Group. Proven expertise in cash handling and management, complemented by exceptional interpersonal skills. Adept at troubleshooting and maintaining systems, ensuring operational efficiency and customer satisfaction. Committed to fostering positive relationships and enhancing user experiences.

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

2026
2026
years of professional experience

Work History

Cashier/Host

Kuwait Continental Hotel Group
08.2022 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering the hotel/restaurant and responded promptly to their needs.
  • Built relationships with customers to encourage repeat business.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Computer Lab Supervisor

IWI CyberCafe
01.2022 - 10.2022
  • Offered technical support to end users ensuring minimal down-time
  • Created user accounts and assigned permissions.
  • Configured and tested new software and hardware.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Maintained servers and systems to keep networks fully operational during peak periods.

Technical Support Intern

Yorke Concepts
09.2021 - 02.2022
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Generated reports to track performance and analyze trends.
  • Monitored system performance to identify potential issues.

After-sale Technician

Tunde GSM & Technologies
2018 - 2020
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Tended to devices, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

Education

No Degree - Cisco Networking

Nahda Modern Institute
Al Farwaniyah, Kuwait
02-2026

Bachelor of Information Technology - Information And Communication Technology

SAV+ Technical College
Cotonou, Benin
01-2020

High School Diploma -

Newcastle International Christian Schools
Cotonou, Benin
01-2018

Skills

  • Drawer balancing
  • Cash handling
  • Operating systems
  • Device management
  • Wireless networking
  • System administration
  • Hardware configuration
  • Software installation
  • Ticketing systems
  • Desktop support
  • Network diagnostics
  • Telephone reception
  • POS software
  • Strong interpersonal skills

Software

Helpdesk

Languages

English
French
Arabic

Timeline

Cashier/Host

Kuwait Continental Hotel Group
08.2022 - Current

Computer Lab Supervisor

IWI CyberCafe
01.2022 - 10.2022

Technical Support Intern

Yorke Concepts
09.2021 - 02.2022

After-sale Technician

Tunde GSM & Technologies
2018 - 2020

No Degree - Cisco Networking

Nahda Modern Institute

Bachelor of Information Technology - Information And Communication Technology

SAV+ Technical College

High School Diploma -

Newcastle International Christian Schools

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Fadil Olowou