Fahad Latif
Kuwait
Summary
Accomplished Ramp Operations Officer with a proven track record at Blackbushes Airport UK, enhancing operational efficiency and customer relations. Skilled in Office Administration and Team Leadership, adept at streamlining SOPs and boosting team performance. Demonstrated excellence in safety management and operational oversight, contributing to significant improvements in service delivery and stakeholder satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Ramp Operations Officer
Blackbushes Airport UK
10.2022 - 07.2024
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Ramp Agent Supervisor
Air Arabia Airline
10.2020 - 08.2022
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Coordinated ground crew activities to complete objectives on schedule.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
Duty Officer
Air Arabia Airline
08.2018 - 08.2020
- Supported law enforcement agencies by providing accurate and timely data regarding illegal activity and testimony to facts related to cases.
- Documented activities in reports and testified in court proceedings to actions.
- Examined baggage and personal items upon entering or leaving country to verify adherence to customs requirements and identify suspected violations.
- Completed investigations of applications for refunds of duties or mitigation of assessed penalties.
Check-in Agent
Airblue Airline
05.2016 - 07.2018
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Reviewed tickets, identification, and passports to verify traveler identity.
- Sold, printed, and issued tickets to guests.
- Input customer reservations, payment sources, and contact details into Sabre system.
Education
(F) ATPL - Aviation
L3 Harris Airline Academy
United Kingdom 09.2023
Bachelor Of Aviation Management - Aviation
Superior University Lahore
Lahore , Pakistan04.2019
Skills
- Office Administration
- Continuous Improvement
- Scheduling Coordination
- Resource Management
- Operational Efficiency
- Resource Allocation
- Operations Oversight
- Safety Management
- Team Leadership
Certification
- Certified Ramp officer , L3Harris AirlineAcademy- one year
Languages
English
Bilingual or Proficient (C2)
Arabic
Intermediate (B1)
Urdu
Bilingual or Proficient (C2)
Timeline
Ramp Operations Officer
Blackbushes Airport UK
10.2022 - 07.2024
Ramp Agent Supervisor
Air Arabia Airline
10.2020 - 08.2022
Duty Officer
Air Arabia Airline
08.2018 - 08.2020
Check-in Agent
Airblue Airline
05.2016 - 07.2018
(F) ATPL - Aviation
L3 Harris Airline Academy
Bachelor Of Aviation Management - Aviation
Superior University Lahore
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