Accomplished professional with extensive expertise in store layout planning, merchandising techniques, and disciplinary procedures adherence. Proven track record in stock replenishment tactics, store operations optimisation, and inventory control software. Demonstrates strong leadership qualities and proficiency in Microsoft Office suite. Adept at customer orientation, scheduling employees, and handling complaints with finesse. Skilled in visual merchandising, financial reporting, budgeting and forecasting. Experienced in people management, performance monitoring, staff development, health and safety regulations compliance. Proficient in cash handling, e-commerce management, digital marketing strategies, loss prevention techniques, stock control systems utilisation. Knowledgeable in employee motivation techniques and retail law awareness. Committed to delivering exceptional customer service through team leadership and product knowledge. Expertise includes opening and closing procedures, inventory control practices, and data analysis for informed decision-making.
• Preparing weekly work schedules to employees to accommodate business demands.
• Designed floor plan to maximize merchandising strategies by organizing displays and by modelling values for staff and trainee.
• Preparing weekly Scheduled for employees shifts, considering customer traffic and employee strengths.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reported issues to higher management with detail.
• Trained new employees on proper protocols and customer service standards.
• Maintain team priorities, maintained schedules and monitored performance.
• Provide feedback to store associates regarding work performance on an ongoing basis recruiting hiring and performance evaluation.
• Defined clear targets and objectives and communicated to other team members.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.