Faina Tariro Mutete
Kuwait City
Summary
Dedicated and experienced Food and Beverage Supervisor with a successful history of managing operations in both restaurants and hotels. Strong leadership skills, excellent communication abilities, and a deep commitment to delivering exceptional customer service. Eager to utilize expertise in enhancing guest experiences and ensuring seamless daily operations.
Overview
15
15
years of professional experience
1
1
Certification
1
1
Pest control training
1
1
Fire and safety
1
1
HACCP certified
1
1
Alison Food and Beverage certification
1
1
Alison Wines introduction
Work History
Food and Beverage Supervisor
Four Seasons Hotel
01.2023 - Current
- In my role, I was responsible for overseeing daily operations, ensuring that all processes ran smoothly and efficiently
- I effectively managed a diverse team of staff members, providing guidance and support to enhance their performance and foster a positive working environment
- My commitment to exceptional customer service was paramount, as I implemented various strategies to ensure that every customer had a satisfying and memorable experience
- Additionally, I maintained meticulous inventory control, regularly analyzing stock levels and conducting audits to minimize discrepancies and ensure availability of products
- This involved collaborating with suppliers to negotiate optimal purchasing terms and streamline the restocking process
- Moreover, I coordinated special events, meticulously planning each detail to align with company objectives and enhance community engagement
- This included organizing promotional activities, managing logistics, and overseeing event execution to ensure high attendance and positive feedback
Banquet Supervisor
Four Seasons Hotel
02.2022 - 12.2022
- In my role, I actively assisted in managing the food and beverage operations, where I played a crucial part in ensuring that all aspects of service met the highest standards of excellence
- I took responsibility for training new staff members, equipping them with the essential skills and knowledge necessary to deliver exceptional service, as well as emphasizing the importance of maintaining high standards of hygiene and quality in food preparation
- I specialized in handling high-end events and weddings, where I collaborated with clients to bring their visions to life while ensuring every detail was executed flawlessly
- My experience extends to outside catering for family events, in which I tailored services to meet the specific needs of each gathering, and corporate events, where I coordinated comprehensive catering solutions that aligned with the professional ambiance of the occasion
- I was also responsible for preparing checklists for events, meticulously coordinating with various departments involved to ensure thorough planning and execution
- This involved liaising with suppliers, managing schedules, and ensuring that all logistical details were in place
- In addition, I worked closely with the Banquet culinary team to facilitate smooth operations during events, fostering open communication and collaboration to ensure that food quality and service delivery met the high expectations of our clients
- My focus was not only on the operational aspects but also on creating memorable experiences for guests, leaving a lasting impression of exceptional service
Speciality Restaurant Captain
Four Seasons Hotel
03.2017 - 12.2021
- Serving as a designated department learning coach, I am responsible for facilitating and managing training sessions, ensuring that all team members are equipped with the necessary skills and knowledge to excel in their roles
- Conducting daily and weekly briefings to communicate key information, updates, and goals to the team, fostering an environment of collaboration and teamwork
- Strategically allocating team members to various sections based on their strengths and areas of expertise, ensuring optimal performance and efficiency in operations
- Assigning specific responsibilities for opening and closing side duties to maintain a well-organized workflow, ensuring all tasks are completed in a timely manner and to a high standard
- Providing exceptional care for VIP guests, including personalized service and attention to detail, to enhance their overall experience and satisfaction while on the premises
Senior Server
Cape Royale Hotel
01.2012 - 08.2016
- Serving food and beverage to guests in a timely and professional manner, ensuring that all orders are accurately taken and presented, while also providing outstanding customer service that enhances the dining experience
- Upselling menu items effectively by communicating specials, recommending pairings, and highlighting popular dishes and beverages, aimed at increasing overall sales and enhancing customer satisfaction
- Training the team by developing comprehensive training programs and conducting workshops that focus on service excellence, menu knowledge, and customer engagement techniques
- Leading other servers by setting a positive example, motivating team members to excel in their roles, and fostering a collaborative environment that prioritizes teamwork and communication
- Creating monthly training calendars that outline scheduled training sessions, workshops, and team-building activities, ensuring all staff members are equipped with the necessary skills and knowledge to provide exceptional service
Intern /Server
Round House Restaurant
01.2010 - 11.2012
- Shadowing the experienced senior staff members in a service-oriented environment to observe and learn best practices in customer service and hospitality
- Effectively managing specific sections within the establishment, ensuring that all operational aspects are running smoothly
- Crafting unforgettable experiences for guests by paying attention to their needs and preferences
Education
Certificate - Wines and Hospitality Management
Lets sell lobster
Cape Town06.2008
Diploma - Food and Beverage Management
Ranche House College
Harare12.2007
Skills
- Proficient in verbal and written communication
- Designated learning coach for a department
- Proficient in utilizing point-of-sale (POS) systems
- Skilled in Ontrack labor management software
- Knowledgeable in Avero for effective sales management
- Passionate about culinary arts
- Demonstrates strong leadership skills
- Proficient in problem-solving
- Exhibits flexibility and adaptability
- In-depth knowledge of food and beverage operations
- Inventory management
- Staff supervision
- Strong leadership and team management
- Excellent communication skills
- Proficient in inventory management
- Customer relationship management
- Conflict resolution skills
- Strong organizational skills with the ability to manage multiple tasks efficiently
Accomplishments
- Employee of the year 2020
- Medallia nomination from Inhouse guest with thank you cards
- Severals projects
- Grow leadership training for Fourseasons Hotel
- Designated food and beverage trainer
- LQA and Coyle team under my supervision exceeded the goal
- Enhancing guest experience in my team
Certification
ServSafe Food Handler
Preferredjob
Restaurant Assistant Manager
Keywords
- Food Management
- Beverage Management
- Customer Service
- Team Leadership
- Inventory Control
- Quality Assurance
Personal Information
- Gender: Female
- Nationality: Zimbabwean
Timeline
Food and Beverage Supervisor
Four Seasons Hotel
01.2023 - Current
Banquet Supervisor
Four Seasons Hotel
02.2022 - 12.2022
Speciality Restaurant Captain
Four Seasons Hotel
03.2017 - 12.2021
Senior Server
Cape Royale Hotel
01.2012 - 08.2016
Intern /Server
Round House Restaurant
01.2010 - 11.2012
Certificate - Wines and Hospitality Management
Lets sell lobster
Diploma - Food and Beverage Management
Ranche House College
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