FAISAL AHMAD KHAN
As Salimiyah,Hawalli
Summary
Accomplished Country Manager with a strong track record in international sales, expert at developing and expanding profitable, loyal client relationships. Proficient in negotiating terms to secure sales and achieve profit goals. Demonstrates adeptness in managing and strategically planning sales pipelines for enhanced forecast accuracy and organizational efficiency.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Country Manager
SalamAir
Kuwait , Kuwait
04.2022 - Current
- Spearheaded the entire Kuwait Operations , managing a team of 15 employees across different verticals.
- Increased market share for SalamAir in two years through strategic partnerships with trade and targeted marketing campaigns.
- Developing and executing comprehensive business plans, resulting in consistent revenue growth and market penetration.
- Managing and optimizing budget allocation, resource planning, and operational processes to improve efficiency and profitability.
- Navigated complex market challenges and adapted strategies to meet changing market demands and regulatory environments.
- Implemented innovative sales and marketing strategies, improving brand visibility and customer engagement in Kuwait Market.
- Coordinating with other outstation teams to align regional goals with overall objectives, ensuring cohesive business growth and development.
- Directed and mentored a diverse workforce, fostering an inclusive environment that encouraged innovative ideas and professional growth.
- Conducted thorough market analysis and research to identify emerging trends and opportunities for business expansion.
- Established and maintained robust operational systems and processes, ensuring compliance with both local and international standards.
- Represented the company in various industry events and conferences, enhancing brand reputation and establishing thought leadership.
- Organized a highly successful cricket tournament for the Kuwait travel trade, engaging all trade partners. This event not only significantly boosted sales but also became one of the most acclaimed cricket events organized by any airline in Kuwait, showcasing exceptional event management and partner engagement skills.
Sales manager
SalamAir
Qatar
11.2017 - 04.2022
- Setup of Qatar Station and part of the pilot team , when the airline started operations in Doha on 22nd Nov 2017
- Highest revenue making station (Qatar) in entire SalamAir Network with a Total Sale of Qar 84M in 2019
- Managing organizational sales by developing a business plan for Qatar Market that covers sales, revenue and expense controls
- Meeting planned sales goals for Travel Agencies & Corporates
- Setting individual sales targets with the Retail team in the City Ticket Office
- Tracking Travel Agency sales from time to time and reporting results as necessary
- Overseeing the activities and performance of the Travel Agency and further supporting to achieve set Targets
- Coordinating with marketing on lead generation and constantly providing feedback to the Headquarters about market trend
- Continuous product training to TA Counter Staffs and enhancing their product skills for better results
- Boosting sales by incentivizing travel agents further to improve the Seat Load factor
- Developing the entire team through motivation, counseling and product knowledge education
- Promoting SalamAir aggressively through Travel Agents , Corporates and Walkin Customers
- Analyzing client needs and putting forward action plans to ensure Maximum Revenue for the Airline .
Key account manager
ETIHAD AIRWAYS
Qatar
11.2016 - 11.2017
- Generate & Achieve profitable premium revenue by maximizing sales opportunities . Further developing Etihad’s position in the market with Top Corporates , Travel Agents , Tour operators and any other key channels whenever required.
- Consistently achieving profitable sales revenue to an agreed target for a particular sales territory and/or portfolio of travel agents.
- Promoting the Etihad brand, products and services through the primary distribution channels available and also through Travel Trade &Corporates .
- Negotiate & Manage the account’ commercial agreements with Top Accounts of Trade & Corporate segment.
- Comply with the organization standard of Account Development Planning , Sales Call preparation, Structure & Follow up actions by using respective CRM.
- Implement , monitor and analyze sales on a daily basis in order to ensure growth in revenue & market share .
- Providing Sales Management with Analysis of internal and external information in order to evaluate business potential for existing accounts , new customers and to adapt commercial strategies accordingly .
- Recommend sales and promotional action plans to the Country Manager based on market needs and feedback , subsequently assist in designing developing sales and Market strategies for the territory .
- Driving business within the trade and corporate by strong relationship skills in order to generate profitable numbers for the airline .
Key account executive
dnata Travel
Qatar
04.2016 - 11.2016
- Gaining long term service commitments from assigned accounts.
- Achieving business plan targets whilst maximising profits at the desired margin.
- Protecting clients and the company from a wide range of internal and external intimidation.
- Developing client relationships at a senior and operation level.
- Planning and developing bespoke sales strategies.
- Acting as the strong and important link between the clients and the company.
- Communicating Business relevant information and providing structured feedback to Operations team.
- Utilising marketing resources to drive account retention and growth.
- Proactive communication in a month with all clients to identify new sales opportunities and ensuring account renewals.
- Providing market intellegance to the Commercial Manager for identifying improvement areas.
Retail Sales Supervisor
dnata TRAVEL
Qatar
01.2013 - 04.2016
- Handling the team of retail & corporate consultants and rotating in any department or any branch of dnata Travel for maximizing on revenue opportunities
- Responsible for increasing business in all Retail Outlets
- Coordinate with the customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required
- Overall understanding the business market
- Expert on the Amadeus GDS system and having the ability to interprete data on GDS
- Managing and coordinating projects and initiatives on behalf of area of responsibity
- Representing dnata in road shows ,tradeevents,promotions and Sales functions in Qatar
- Good team player with strong organizational,planning and time management skills plus good at analytical problem solving
- Good Experience and understanding of the TMC environment
- Performing sales and marketing related functions as assigned and ensuring efficient and effective results.
Implant Supervisor
dnata Travel
Qatar
05.2011 - 02.2013
- Based as an Implant Supervisor for Georgetown University – School of Foreign Affairs Qatar .
- Fully proficient on GDS and handling the account with efficiency.
- Paying full attention to detail and operating in line of the travel policy .
- Working in autonomy and maximizing on all business and personal bookings .
- Meeting all Airline targets and thus enabling dnata to meet the required targets .
- Generated 8.5 million sale in the first year and replaced competition present in Implant .
- Maintaining database of GTU and taking care of all logistics requirements .
- Ensuring on time performance in case of emergencies .
- Using promotional techniques to promote leisure products .
- Generating monthly reports to understand the clients travel spent .
Implant Travel Consultant
dnata TRAVEL
Qatar
09.2010 - 09.2011
- Based as an in house implant travel consultant for Burhan International &Halliburton
- Following the client's travel polices
- Issuing tickets, arranging hotel packages for the corporate staffs only
- Operating under high degree of accuracy and liaising with the operation officer for improving services
- Providing best fit travel arrangements for staffs as per business requirements
- Handling queries through 24/7 assist .
Corporate Travel Consultant
dnata Travel
Qatar
07.2009 - 09.2010
- Liaising with clients in person as well as telephone to discuss their travel requirements.
- Advising corporates on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares.
- Preparing customized itineraries to suit the client’s preferences and budget.
- Making and confirming bookings often via Global Distribution System.
- Issuing tickets and relevant documents.
- Providing up to date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs.
- Modifying existing bookings to suit a change in client’s circumstances.
- Researching about different destinations and keeping up to date with travel industry news.
- Ongoing training with other team members and management.
Subject matter expert
Delta Airlines US Market
06.2006 - 06.2009
- Managed a diverse range of inbound calls, including general reservations, SkyMiles inquiries, reissues, and baggage concerns, specifically tailored for the US domestic market.
- Successfully completed certification and provided comprehensive training to new recruits, ensuring they were fully prepared before transitioning to production roles.
- Served as a Brand Coach for Delta, demonstrating a deep understanding of company policies and values.
- Specialized in coaching and developing underperforming agents, employing a tailored approach to reinforce their understanding of Delta's processes and standards.
Associate
American Express
12.2005 - 05.2006
- Credit Card Inbound Calls for US Market, (Worked for 3 major processes)
Education
IATA Certificate -
IATA
English Typewriting 60 wpm - undefined
Bachelor's Degree - Business Administration
Madurai Kamraj University
India 06.2008 - 04.2011
Amadeus & Galileo -
GDS
2012
Skills
- Strategic Planning and Vision
- Leadership and Team Management
- Cultural Awareness and Adaptability
- Sales and Marketing Expertise
- Communication Skills
- Problem-Solving and Decision-Making
- Relationship Building
- Operational Management
- Customer Focus
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Country Manager
SalamAir
04.2022 - Current
Sales manager
SalamAir
11.2017 - 04.2022
Key account manager
ETIHAD AIRWAYS
11.2016 - 11.2017
Key account executive
dnata Travel
04.2016 - 11.2016
Retail Sales Supervisor
dnata TRAVEL
01.2013 - 04.2016
Implant Supervisor
dnata Travel
05.2011 - 02.2013
Implant Travel Consultant
dnata TRAVEL
09.2010 - 09.2011
Corporate Travel Consultant
dnata Travel
07.2009 - 09.2010
Bachelor's Degree - Business Administration
Madurai Kamraj University
06.2008 - 04.2011
Subject matter expert
Delta Airlines US Market
06.2006 - 06.2009
Associate
American Express
12.2005 - 05.2006
IATA Certificate -
IATA
English Typewriting 60 wpm - undefined
Amadeus & Galileo -
GDS
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