Farah Al Banwan
Summary
Motivated and detail-oriented banking professional with hands-on experience in client service and operations within domestic branches. Proven ability to meet targets, streamline processes, and support cross-functional teams. Seeking to transition into a performance management role to leverage my operational insights, analytical skills, and customer-facing experience to drive efficiency, optimize KPIs, and contribute to strategic decision-making within the bank.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Service officer
NBK
02.2024 - Current
- Built sustainable relationships of trust through open and interactive communication.
- Identified and assessed customers' needs to achieve satisfaction.
- Greeted customers when entering or leaving establishments, providing a welcoming environment.
- Improved customer satisfaction by swiftly resolving complaints and queries.
Teller
NBK
08.2022 - 02.2024
- Assisted customers with banking enquiries to enhance satisfaction rate.
- Coordinated with other team members to manage peak hours effectively.
- Followed all bank procedures during transactions for operational excellence.
Education
Diploma of Higher Education - Business Studies Management
Australian College of Kuwait
01/2017 - 01/2018
Diploma of Higher Education - Business Studies Management
Public Authority for Applied Education
01/2018 - 01/2022
Skills
- good in teamwork
- highly motivated
- able to work under pressure
- computer skills
- effective communication
- time management
- creativity
- goal oriented - mindset
Certification
- Word
- Powerpoint
- Excel
- Outlook
Languages
English
Fluent
Arabic
Native
Timeline
Service officer
NBK
02.2024 - Current
Teller
NBK
08.2022 - 02.2024
Diploma of Higher Education - Business Studies Management
Australian College of Kuwait
01/2017 - 01/2018
Diploma of Higher Education - Business Studies Management
Public Authority for Applied Education
01/2018 - 01/2022
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