Fares Alqabbani
Hawally
Summary
As a seasoned System Administrator with expertise in Microsoft Windows Server and Azure, I specialize in managing and optimizing network and server infrastructures. My proficiency extends to Cisco routing and switching, Microsoft Active Directory, and virtualization technologies. I am currently in the process of obtaining certifications from both Cisco and Microsoft, aiming to excel in enterprise infrastructure management, cybersecurity, and cloud solutions. Additionally, I oversee the technical support department and manage IT procurement follow-ups.
Overview
9
9
years of professional experience
Work History
Senior Support Technician
kuwait technical college-Ktech
05.2022 - Current
- Company Overview: https://www.ktech.edu.kw
- Act as the Technical Support Leader, supervising the helpdesk team and ensuring timely resolution of technical issues across all departments.
- Serve as a System Administrator, managing infrastructure, internet services, and server operations to maintain high system availability and performance.
- Contribute to project planning, development, and implementation, including overseeing the reception and execution of IT projects.
- Handle purchasing contracts and manage vendor relationships for IT-related procurements, ensuring project alignment and timely delivery.
- Oversee audio-visual systems and provide comprehensive support for events and conferences.
- Manage the IT department's warehouse, ensuring accurate inventory tracking and asset management.
- Lead initiatives for upgrading and modernizing classrooms and laboratories, integrating the latest educational technologies.
- Https://www.ktech.edu.kw
Customer Service Specialist
STC Kuwait
03.2020 - 05.2022
- Company Overview: https://www.stc.com.kw
- Began as a customer service specialist, handling customer inquiries, resolving issues, and providing high-quality support.
- Promoted to Customer Service Officer, taking on additional responsibilities in client handling and service coordination.
- Transferred to the Sales Department, where I supported sales operations, promoted products and services, and assisted in achieving departmental targets.
- Later, I transitioned to the Maintenance and Networks Department, where I contributed to technical support, basic troubleshooting, and assisted with network-related tasks.
- Https://www.stc.com.kw
Customer Service Specialist
Ooredoo Kuwait
11.2019 - 02.2020
- Company Overview: https://www.ooredoo.com.kw
- Worked as a customer service specialist, providing front-line support to customers and ensuring a high standard of service.
- Handled customer inquiries, complaints, and service requests efficiently across various communication channels.
- Assisted in troubleshooting issues related to mobile, internet, and other Ooredoo services.
- Https://www.ooredoo.com.kw
Sales Manager & Branch Manager
Yoshi Company
01.2016 - 01.2020
- Served as both Sales Manager and Branch Manager, overseeing daily operations and ensuring smooth branch performance.
- Led the sales team, set targets, and developed strategies to increase revenue and customer base.
- Managed staff schedules, performance, and training to maintain high service standards and team efficiency.
- Handled customer relations, resolved escalated issues, and ensured overall customer satisfaction.
- Monitored inventory, coordinated with suppliers, and ensured proper product availability at the branch.
- Contributed to the growth and success of the branch through leadership, organization, and a strong focus on results.
Education
Bachelor's degree - Information Technology
Arab Open University
Kuwait01.2025
High School Diploma -
Al Wataniya School
01.2018
Skills
- IT Infrastructure Management
- Technical support
- Network troubleshooting
- System Administration
- Team leadership
- Problem-solving
- Project management
- Server administration
Languages
- Arabic
- English
Personal Information
Age: 24
Timeline
Senior Support Technician
kuwait technical college-Ktech
05.2022 - Current
Customer Service Specialist
STC Kuwait
03.2020 - 05.2022
Customer Service Specialist
Ooredoo Kuwait
11.2019 - 02.2020
Sales Manager & Branch Manager
Yoshi Company
01.2016 - 01.2020
Bachelor's degree - Information Technology
Arab Open University
High School Diploma -
Al Wataniya School
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