Excel, word , dynamics
Hi, I’m
Fatima Ali
Coordinator
Kuwait City,KW
Summary
Self-motivated coordinator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
8
years of professional experience
5
years of post-secondary education
Work History
Acico Construction Kuwait, Asimah
Credit and Collection Coordinator
07.2020 - 12.2023
Job overview
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Supervised staff of collectors, monitoring phone calls and letters.
- Composed effective accounting reports summarizing accounts payable data.
- Worked with legal resources and recovery teams to manage default issues.
- Created daily and weekly cash reports for accounting management.
- Documented interactions in computer database and updated information.
- Established procedures for collection of past due amounts.
Carriage Kuwait , Kuwait
Data Entry Administrator
09.2019 - 02.2020
Job overview
- Reported statistics requested by senior management accounting for database growth and call volume.
- Audited production reports, tracking data entry and processing errors.
- Maintained data entry team access log-ins and granted system permissions to approved employees.
- Participated in weekly conference calls with management to discuss department updates and strategies.
Beverly Hills Medical Center Kuwait , Kuwait
Customer Service & Call Center
08.2015 - 08.2019
Job overview
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on company systems, form completion, and access to services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
Arab Open University of KuwaitArdyiah
Bachelor Of Business Management from Business
09.2015 - 06.2020
Namaste Zone India
Yoga Teaching Course from Yoga Therapy And Teacher Training
04.2023 - 10.2023
Skills
Fluent in [english& Arabic ]
Customer Relations
Billing concerns
Superior attention to detail
Expertise in invoice and payment transactions
Monitoring standards
Fluent in [english,arabic]
Software
Timeline
Namaste Zone
Yoga Teaching Course from Yoga Therapy And Teacher Training
04.2023 - 10.2023
Credit and Collection Coordinator
Acico Construction
07.2020 - 12.2023
Data Entry Administrator
Carriage
09.2019 - 02.2020
Arab Open University of Kuwait
Bachelor Of Business Management from Business
09.2015 - 06.2020
Customer Service & Call Center
Beverly Hills Medical Center
08.2015 - 08.2019