FATIMA JABBAR MASHKOR

Public Relation Experience:

• 1 Developed and executed communication strategies that enhanced the organization's public image and visitor engagement.
• 2 Event Planning: organized and promoted educational and celebratory events, including birthday parties and themed activities, to enrich visitor experiences.
• 3 Crisis management: Handled public inquiries and communication during crises, ensuring transparency and maintaining public trust in the organization's operations.

Head of Customer service:

• 1 Customer Experience Enhancement: Led initiatives to improve visitor experiences, achieving a significant increase in customer satisfaction ratings.
• 2 Problem-solving Expertise: Developed and implemented effective solutions for visitor concerns and feedback, enhancing overall guest satisfaction and loyalty.
• 3 Team Leadership: Managed and trained a diverse customer service team to deliver exceptional service and resolve visitor issues effectively.
• 4 Timed Tours Coordination: Developed and managed timed tour schedules, ensuring seamless visitor flow and engaging presentations that highlight key attractions.
• 5 Comprehensive support: Implemented robust support services to cater the needs of diverse visitors, improving accessibility and overall satisfaction.

• New employment training and animal handling procedure.
• Guide school field trips.
• Plan and organize area for school trips and birthdays.
• Daily follow ups with customer service due to issues and complaints.
• Explain animal habitat while helping customers and kids interact safely with the animals.
• plan and organize the events and activities.
• Planning publicity strategies and campaigns.
• Created engaging social media content to amplify public relations efforts and increase online visibility for clients.
• Coordinated media interviews with organization staff and volunteers.

• Resolve daily customer and employee issues such as lack of attended employees and manage crowded areas.
• Guide school field trips.
• Demonstrate scientific concepts in summer-winter camps.
• Interacted with visitors and communicated science concepts through classroom instruction and the display exhibits.
• Initiated daily reports for any incidents that needs attention.
• Interacting with a wide range of visitors in variety of situations.
• Develop employee section rotation daily table.

• Resolving customer issues and complaints.
• Takeover customer complaints department responsibilities.
• Settle any complaint or documentation issues with private hospitals.
• New employment training and evaluation.
• Dealing with medical insurance complications.
• Regular contact with private hospitals.
• Contact with car agencies regarding car policies.

• Sales meetings with customers.
• Signing insurance deal.

• Creating marketing plan and reporting.
• Scheduling and designing social media content.
• Collaborated with marketing team members for cohesive branding across all digital platforms.
• Developed strong relationships with influencers, resulting in increased brand exposure and customer trust.
• Analyzed social media trends to optimize posting schedules and maximize audience engagement.

• Greeting and welcoming clients (reception).
• Worked as a teller.
• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.

• Call center agent.
• Worked as a teller.
• Learned new materials, processes, and programs quickly.