Fatme Haidar

I guided prospective students through the admissions process from inquiry to enrollment, providing personalized counseling on academic programs, requirements, and applications. I reviewed applications, maintained accurate records, and advised students on major selection based on their interests. Additionally, I collaborated with marketing and outreach teams and represented the university at open houses, school visits, and educational fairs.

Managed inbound and outbound customer interactions, including WhatsApp support, assisting with inquiries and resolving issues to ensure satisfaction. Handled internet and fiber-related troubleshooting, collaborating with IT teams for timely resolutions. Addressed payment, legal, and service concerns while coordinating with marketing for PR support. Maintained and updated trouble tickets, working with cross-functional teams to enhance service quality. Monitored customer engagement and provided insights to optimize e-channel performance and promotions.

Managed customer communication and orders across GCC, ensuring satisfaction through professional service, accurate processing, and timely issue resolution.