Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Timeline
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Fauzan Darekhan

Fauzan Darekhan

Mumbai-Maharashtra,INDIA

Summary

Dynamic and results-driven professional with a strong foundation in sales force leadership and a deep commitment to customer service excellence. Demonstrates exceptional oral communication skills and expertise in product demonstration, fostering positivity and inspiring creativity in team environments. Adept at understanding the sales cycle and utilising Salesforce to drive business growth, with a focus on adaptability and cultivating long-term client relationships.

Overview

17
17
years of professional experience
6
6
years of post-secondary education

Work History

Sales coordinator

Alyasra Food Company
Kuwait- Sabhan, 8 Years
11.2017 - Current
  • Secured increased market share by developing competitive pricing strategies.
  • Assisted in planning trade shows to increase brand visibility.
  • Prepared sales presentations, impressing key clients and stakeholders.
  • Facilitated efficient communication between departments resulting in smoother workflow.
  • Facilitated successful meetings between sales team and clients for better understanding of requirements.
  • Handled critical customer issues promptly, improving overall service quality.
  • Managed the preparation of sales reports to ensure up-to-date information availability.
  • Developed strong client relationships through frequent follow-ups for improved business prospects.
  • Provided proactive support to the sales team, thereby enhancing productivity levels.
  • Handled inbound queries by phone, email and in person.
  • Responded to customer inquiries and resolved issues promptly to maintain client satisfaction.
  • Coordinated sales activities with effective communication between sales teams and clients.
  • Processed purchases and sales orders promptly.
  • Followed up on sales quotes and potential leads within target timeframes.
  • Negotiated prices and offered cost-effectives sales quotes to entice prospective customers.
  • Input orders onto internal system to maintain updated sales records.
  • Worked cross-functionally, communicating with team members at multiple levels to deliver first-class customer service.
  • Maximised sales opportunities by advising customers of future promotions and product launches.
  • Generated ideas and concepts for paid ad content, monitoring spend against performance for continued profit improvements.

Warehouse supervisor

Al Babtain Air Conditioning Refrigerator
Kuwait - Ardhiya, 3 Years
04.2015 - 10.2017
  • Oversaw loading and unloading processes, ensuring safe handling of goods.
  • Resolved operational issues promptly, minimising disruptions in workflow.
  • Trained new employees, resulting in better job proficiency and productivity.
  • Coordinated incoming goods, ensuring accuracy in inventory management.
  • Maintained warehouse layout and organisation for maximum efficiency.
  • Delivered quality assurance by enforcing company policies and standards.
  • Improved stock control systems, resulting in reduced discrepancies during audits.
  • Managed staff rosters to maintain optimal productivity levels.
  • Tracked supply chain movements to prevent bottlenecks or delays.
  • Facilitated communication amongst team members for improved work relations.
  • Improved warehouse layout to maximise storage space.
  • Reduced safety hazards and fostered sustainability through careful sorting and disposal of refuse and recyclables.
  • Established operational and administrative procedures and enforced controls.
  • Leveraged supply management experience and industry contacts to streamline distribution activities.
  • Used trend data and financial forecasts to establish accurate budgets aligned with operational needs.
  • Spearheaded contract negotiation to obtain favourable terms for quality, cost and delivery requirements.

Call centre agent

Mohammed Abdul Rahman Al Bahar
Kuwait City Shuwaik, 1 Year
03.2014 - 02.2015
  • Utilised multi-line telephone systems for efficient call handling.
  • Used persuasive selling techniques to promote company products and services successfully.
  • Fulfilled administrative duties such as filing, copying and faxing documents when required.
  • Initiated upselling techniques during calls; generating additional revenue for the company.
  • Managed high volume of inbound calls, ensuring swift response times.
  • Built long-term client relationships through exceptional customer service skills.
  • Answered [Number]+ customer queries daily via inbound calls, emails and live chats.
  • Planned and delivered customer service training, boosting satisfaction levels.
  • Updated customers on special offers and promotions for increased revenue.
  • Documented customer contacts in [Software] for use in further interactions or actions.

sales coordinator

Classic Computer
Mahad- Raigad, 2 Years
01.2008 - 12.2009
  • Facilitated successful meetings between sales team and clients for better understanding of requirements.
  • Facilitated efficient communication between departments resulting in smoother workflow.
  • Secured increased market share by developing competitive pricing strategies.
  • Coordinated with marketing team, ensuring successful product launches.
  • Managed the preparation of sales reports to ensure up-to-date information availability.
  • Maintained comprehensive database of customer contact details, easing communication processes.
  • Streamlined sales operations by implementing effective coordination techniques.
  • Developed strong client relationships through frequent follow-ups for improved business prospects.
  • Tracked competitors' activities, providing valuable insights into market trends.
  • Coordinated training sessions for new hires, ensuring faster integration into the team.
  • Generated monthly sales forecasts which helped in inventory management.

Education

High School - English, history, science, and math and Urdu

Al-Amin Urdu High School
Jeete - Mahad
06.2006 - 05.2007

Intermediate - English, history, science, and math

Fajandar Junior College
Mahad- Raigad
06.2008 - 05.2009

Diploma In Hardware & Networking - Repairing Computers & Solved Network Issues

IIT College
Mahad
08.2008 - 12.2010

MCITP - Microsoft Certified IT Profesional

Jetking College
Pune- Maharashtra
01.2011 - 12.2012

Skills

  • Oral communication strength
  • Sales force leadership
  • Commitment to customer service
  • Inspiring creativity in others
  • Adaptability lessons
  • Positivity cultivation
  • Sales cycle understanding
  • Product demonstration expertise
  • Salesforce

Languages

English
Upper intermediate
Hindi
Upper intermediate
Arabic
Upper intermediate
Marathi
Upper intermediate

Affiliations

  • watching News
  • playing Cricket
  • Reading Book

Accomplishments

I am Awarded as customer champions

Timeline

Sales coordinator

Alyasra Food Company
11.2017 - Current

Warehouse supervisor

Al Babtain Air Conditioning Refrigerator
04.2015 - 10.2017

Call centre agent

Mohammed Abdul Rahman Al Bahar
03.2014 - 02.2015

MCITP - Microsoft Certified IT Profesional

Jetking College
01.2011 - 12.2012

Diploma In Hardware & Networking - Repairing Computers & Solved Network Issues

IIT College
08.2008 - 12.2010

Intermediate - English, history, science, and math

Fajandar Junior College
06.2008 - 05.2009

sales coordinator

Classic Computer
01.2008 - 12.2009

High School - English, history, science, and math and Urdu

Al-Amin Urdu High School
06.2006 - 05.2007

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Fauzan Darekhan