Summary
Overview
Work History
Education
Skills
Languages
Certification
Additional Information
Timeline
Generic

Fay Eyad Mousa

Project Manager
Kuwait City

Summary

As a dedicated project manager with extensive experience in website development, e-learning, and event organizing sectors, I bring a unique blend of skills to every project I oversee. I excel in leadership and team management, effective communication, and risk management, complemented by a strong technical proficiency. My strong managerial skills are backed by a Bachelor of Business Administration in Management. I am passionate about driving projects to success and fostering collaborative environments that achieve exceptional results.

Overview

8
8
years of professional experience
4
4
Certifications

Work History

Project Manager

Taa Lab (Eventat.com)
12.2020 - Current
  • Understanding management's requirements and discuss its feasibility with business stakeholders
  • Plan ahead for upcoming projects or requirements, prioritize it and allocate the needed resources for it
  • Make sure that the final product is exactly how it was supposed to be from a functional and visual perspective by preparing test cases and test scenarios that cover all routes throughout a user's journey
  • Conduct meetings with external clients to explain how we operate and clarify our business model whenever needed
  • Effectively communicating with higher management to maintain stakeholder satisfaction and ensure seamless project progression
  • Conduct brainstorming sessions with business stakeholders to come up with new and innovative ways that give our users the smoothest user experience possible
  • Follow up with Customer Support department to review issues that our customers might have and solve it on the spot
  • Build contingency plans and review it regularly to ensure business continuity


Customer Service Manager

Taa Lab (Dawrat.com - Eventat.com)
09.2019 - 12.2020
  • Developing strong relationship with both trainers and clients, dealing with all issues facing them.
  • Worked with marketing department to launch and manage promotional activities and campaigns.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Spearheaded customer satisfaction survey and analyzed results to make action plans.
  • An excellent following up towards the tasks given to colleagues for fast and efficient results - Fast response to all emails and calls / checking surveys.
  • The approval and disapproval for all events,online & offline courses published on the website according to their quality.
  • Liaising with external customers and staff at all levels within the company.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Collaborated with IT department to improve customer service processes and support structures company.

Customer Service Representative

Clinics
07.2017 - 07.2019
  • Skilled in delivering exceptional customer support and maintaining high levels of customer satisfaction. Proficient in managing inquiries, resolving complaints, and providing detailed product and service information across multiple communication channels. Demonstrates strong problem-solving abilities, effective communication skills, and a commitment to fostering positive customer relationships. Experienced in processing orders, handling returns, and navigating customer management systems.

Preschool Teacher Assistant

Gulf English School
08.2016 - 07.2017
  • Hired as a PreSchool Teacher Assistant for Gulf English School to handle the following duties - Design creative themed lessons and deliver high-energy instruction in all pre-K subjects to classrooms of up to 15 children in an inclusive, heterogeneous setting.
  • Fostered a warm, nurturing and fun atmosphere conducive to learning.
  • Recognized for teaching excellence and instructional best practices on annual reviews.
  • Developed strong, lasting relationships with parents and children.
  • Regarded as a leader among teacher peers in the development of creative lessons and exciting indoor and outdoor learning experiences.

Education

High school diploma -

Al-Safar School

Bachelor of - Business Administration Management

Arab Open University
Kuwait

Skills

Leadership skills

Quality assurance

Technical proficiency

Flexible & Adaptable

Microsoft office (word - power point - excel etc)

Languages

Arabic native language, English fluency.

Certification

Certificate of attendance for a course entitled The Technique Of Dealing With Customers

Additional Information

  • Worked as a Supervisor for KOC kids summer camp in GUST university.

Timeline

Project Manager

Taa Lab (Eventat.com)
12.2020 - Current

Customer Service Manager

Taa Lab (Dawrat.com - Eventat.com)
09.2019 - 12.2020

Customer Service Representative

Clinics
07.2017 - 07.2019

Preschool Teacher Assistant

Gulf English School
08.2016 - 07.2017

High school diploma -

Al-Safar School

Bachelor of - Business Administration Management

Arab Open University

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Fay Eyad MousaProject Manager