Felicita D'Souza

KIMMCO ISOVER is a joint venture between Saint Gobain and Alghanim Industries since January 2018, has its manufacturing facilities in Kuwait, is managed by Board of Directors who executives from both the partners and is consolidated in SG accounts

Before JV, Kuwait Insulating Material Manufacturing Co., (KIMMCO) was formed in May 1977 and manufactures and markets Glass wool insulation products and held a license agreement with Saint Gobain

My responsibilities and duties varied time to time as and when a new executive came on board with new concepts of managing the business

Highlighting some of the recent key responsibilities here below:

• Held the prime responsibility of supporting the Managing Director and providing support to the Management team and other functions as directed, so that day to day administration is run efficiently
• Managed communication between top management and employees, liaising with internal and external executives & functions on various tasks and responsibilities
• Planned, orchestrated with continuous follow up on top priority tasks to ensure its completion at the earliest possible with best practices being upheld
• Coordinated complex scheduling and extensive calendar management, booking of meeting rooms as well as management of content and flow of required information to the management & team
• Supported the operations team during the Furnace Rebuild Projects and other projects too in arranging visas, travel, hotel, transportation food and other logistics to the visiting SG engineers and Engineers from other equipment suppliers as well as bricklayers from Asian countries
• Provided support to customers and suppliers visiting the company with visas, travel arrangements, hotel reservations and other logistics
• Performed administrative and office support to the management and other functions too, such as self-correspondence and other office related filing and contact database
• Maintained professionalism and strict confidentiality with all sensitive and confidential information, and exercised accurate discretion
• Listed out concerns and suggestions from fellow colleagues and arranged town hall meetings between the management and people to address and discuss them
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Transcribed phone messages and relayed to appropriate personnel as well as messages on general company ID were distributed to the concerned with continuous follow up if related to sales.
• Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate instructions.
• Handled scheduling for executive's calendar and prepared meeting room, agenda, and materials.
• Updated executives on changing business needs by thoroughly documenting internal and client meetings.
• Orchestrated successful conferences and associated travel for speakers and attendees.
• Filed paperwork and organized computer-based information.
• Greeted arriving visitors, determined nature and purpose of visit, and directed individuals to appropriate functions.
• Volunteered to help with special projects with logistics and admin support of varying degrees of complexity.
• Created and managed office systems to efficiently deal with documentation.
• Coordinated events and worked on ad hoc projects.
• Distributed company-wide announcements, booked conference rooms and coordinated catering for office gatherings and events
• Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination

IEC is a Kuwaiti based American company offering consultancy management, procurement, joint ventures, project evaluation, feasibility studies and organizing events

American Business Services offered consultancy, coordinating events, employment placement, turnkey computer installation services and printing, graphic designing services

• Self-correspondence, preparing invoices, quotations, purchase orders in windows, filing, attending calls, accounting, schedule keeping, negotiating with suppliers and customers for items & supplies
• Played a key role in deciding the most ideal supplier/item required for any request and taking care of the office/work in the absence of the MD and acting on his behalf as per his direction

EMPS, a project office conducting a sustainability project on Environment which was a collaboration between the governments of India and Denmark (Copenhagen)

The project aimed at recognizing the existing natural resources and its proper utilization which would ultimately lead to sustainable development of the local district, Dakshina Kannada, lying in the southern part of India

• Generating reports in the format requested by the consultant/s, preparing worksheets, exhibits, graphs, tables, preparing flowcharts, attending calls, sending fax, drafting official letters, participating in official seminars, and taking down minutes, coordinating events, organizing social gatherings for the office staff
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

A private company providing computer-based software and hardware training programs, buildup of customized software as required by clients, supporting clients with data base entry, hardware repair services and computer related consultancy services

• Carrying out data processing work for the company’s clients
• Assisting the programmers by taking down the software details and other debugging programs