Fousia Abdul Majeed
Telecom engineer
Mangaf,Ahmadi Governarate
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
2
2
Certification
Work History
Senior Technician Telephone Exchange
KOC Main Telephone Exchange
Ahmadi , Kuwait
2018.11 - Current
- Working as a Telecom Helpdesk Supervisor in The Sultan Center (Telecom) (TSC), Contractors for KOC Main Telephone Exchange from November 2018 until present
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Carried out day-day-day duties accurately and efficiently.
- Used Microsoft Word and other software tools to create documents and other communications.
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained excellent attendance record, consistently arriving to work on time.
- Delivered service to customer locations within specific timeframes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Improved operations through consistent hard work and dedication.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Resolved problems, improved operations and provided exceptional service.
- Worked with all type customers to understand needs and provide excellent service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Senior Technician Telecommunication
KOC Main Telephone Exchange
Ahmadi , Kuwait
2014.07 - 2018.10
- Worked as a Senior Technician in ATG, Contractors for KOC Main Telephone Exchange from July 2014 to November 2018
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Carried out day-day-day duties accurately and efficiently.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained energy and enthusiasm in fast-paced environment.
IT Helpdesk Staff
KOC Main Telephone Exchange
Ahmadi , Kuwait
2012.01 - 2018.06
- Worked as Helpdesk Staff in KNPC Contractor Diyar United Company (DUC) Kuwait from Jan-2012-July 2014.
- Answered calls, responded to emails, and spoke with clients face-to-face.
- Trained, coached, and supervised new staff
- Helped management to identify work
- Used critical thinking to break down problems, evaluate solutions and make decisions.
IT Helpdesk Staff
KNPC Head Office,IT Division
Ahmadi , Kuwait
2012.01 - 2014.06
- Worked as Helpdesk Staff in KNPC Contractor Diyar United Company (DUC) Kuwait from Jan-2012-July 2014.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Managed team of 6 employees, overseeing hiring, training, and professional growth of employees.
- Establishes communications systems by installing, operating, and maintaining voice and data telecommunications network circuits and equipment.
IT Helpdesk Staff
KNPC Head Office, IT Division
Ahmadi , Kuwait
2007.08 - 2011.12
- Worked as IT Helpdesk Staff in KNPC Contractor Alamiah Technology Group (ATG), Kuwait from Aug-2007 -Dec 2011 .
IT Helpdesk Staff
JO Communication Division
Wafra , Kuwait
2007.04 - 2007.06
- Worked as a Senior Exchange Technician in IMCO Engineering and Construction Company (IMCO),Contractors for JO in Communication Division Wafra from April 2007- June 2007.
Senior Technician Telecommunication
KOC Radio Station/Computer Center
Ahmadi , Kuwait
2006.10 - 2007.03
- Worked as a Senior Technician in Kuwait Network Electronic Technology Company (KNETCO) Contractor for KOC in KOC Main Telephone Exchange, Radio Station & Computer Centre from October 2006 – March 2007.
Education
MBA - Project Management
Jaipur National University
India08.2021
Bachelor's in Engineering - Electronics And Communications Engineering
Anna University
Chennai,India06.2006
Skills
- Telecom/IT Helpdesk services
- Telecom/IT Helpdesk operations
- Telecom/IT Helpdesk call support
- Telecom/IT Helpdesk administration
- Telecommunications engineer
- Telecom/IT Helpdesk support Engineer
- Telecom/IT Project coordinator
- Telecom/IT Project Assistant
Certification
- ITIL V3 Foundation Certification
- PMP Certification (On Process)
- Arabic language Level 1-5 From IPC, Kuwait
- Participated and Won the 3rd KOC CITG HSE Quiz Competition
- Cisco Certified Specialist - Collabration core on June 9 2024
Additional Information
Personal Information
- D.O.B :-26.02.1983
- Holding KSE Card
- Holding Kuwait Driving License
- Transferable visa (Article 18)
Languages
English, Tamil, Hindi, Urdu, Arabic
Native language
English
Proficient
C2
Tamil
Elementary
A2
Hindi
Intermediate
B1
Urdu
Intermediate
B1
Arabic
Upper intermediate
B2
Timeline
Senior Technician Telephone Exchange
KOC Main Telephone Exchange
2018.11 - Current
Senior Technician Telecommunication
KOC Main Telephone Exchange
2014.07 - 2018.10
IT Helpdesk Staff
KOC Main Telephone Exchange
2012.01 - 2018.06
IT Helpdesk Staff
KNPC Head Office,IT Division
2012.01 - 2014.06
IT Helpdesk Staff
KNPC Head Office, IT Division
2007.08 - 2011.12
IT Helpdesk Staff
JO Communication Division
2007.04 - 2007.06
Senior Technician Telecommunication
KOC Radio Station/Computer Center
2006.10 - 2007.03
MBA - Project Management
Jaipur National University
Bachelor's in Engineering - Electronics And Communications Engineering
Anna University
- ITIL V3 Foundation Certification
- PMP Certification (On Process)
- Arabic language Level 1-5 From IPC, Kuwait
- Participated and Won the 3rd KOC CITG HSE Quiz Competition
- Cisco Certified Specialist - Collabration core on June 9 2024
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