Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Fouziah Aldhafeeri

Saudi Arabia

Summary

Results-driven entrepreneur and freelancer with expertise in e-commerce, customer relationship management (CRM), and web development. Passionate about delivering high-quality online experiences, managing business operations, and providing innovative design solutions. Skilled in collaborating with clients and maintaining exceptional customer satisfaction.

Overview

8
8
years of professional experience

Work History

E-commerce Business Owner

Lamasa Store - Zid Platfourm
Al khobar, Saudi Arabia
08.2023 - Current
  • Planning marketing campaigns for brand awareness.
  • Identified new business opportunities to increase revenue.
  • Negotiated contracts with suppliers, resulted in cost savings.
  • Innovated product offerings based on customer feedback and market analysis,.
  • oversee all aspects of the store.
  • Oversaw inventory management, decreasing stock shortages.
  • Resolved complex issues for improved customer relations.

Freelancer Web design

Shopify
Birmingham, United Kingdom
10.2018 - 09.2023

- Meeting with clients to discuss their web design needs and preferences.
- Developing design concepts and ideas for the website.
- Making updates and changes to the website as needed
- Communicating with clients throughout the web design process .

Sales Support Specialist

Starlinks
Al Khobar
04.2023 - 05.2023
  • Provide price quotes and managing prices details
  • Communication with customers to address inquires
  • Creating proposals for customers and prepare sales documentation and contracts

Divisional Personal Assistant

NHS
Birmingham
07.2020 - 05.2022
  • Provide high level secretarial and administrative support to the Management Team
  • Demonstrate strong communication and interpersonal skills when interacting with NHS staff and external organizations
  • Provide an efficient and comprehensive PA service to the Deputy Divisional Director of Operations maintaining a high professional standard at all times
  • Ensuring efficient and effective support is provided
  • Support other admin staff in providing a seamless front of house administration service

Senior Team Leader

Kuehne + Nagel
Birmingham
11.2018 - 06.2020
  • Setting goals for the team members, providing clear direction and support
  • Managing the team's work and projects
  • Being responsible for monitoring team performance and providing feedback
  • Coaching to help team members develop and improve
  • Representing the team in meetings and decision-making processes

Sales Representative

GCL Direct
Birmingham
03.2017 - 08.2018
  • Responsible for Data Entry by tracking and managing leads and follow-up calls for high profile clients
  • Maintaining detailed records of customer service and interactions
  • Setting up appointments for sales representatives to meet with potential customers
  • Scheduling follow-up calls to continue the sales process

Education

High school Diploma - English & Maths Functional Skills & GCSE (Adults)

Bmet Matthew Boulton College
09.2017 - 06/2018

Certificate - Digital Marketing and Advertising - Managing Paid Campaigns

EDRAAK
05.2023 - 06/2023

Bachelor of Arts - BA ( HONS) - English Language and Literature, General

Birmingham city University - BCU
09.2018 - 07/2021

Skills

  • MS Office Proficient
  • Strong organizational skills
  • Work under minimum supervision
  • Time management
  • Problem solving
  • Adaptable and flexible
  • Strong Communication skills
  • Ecommerce platform management
  • B2C and B2B sales
  • Inventory managment
  • eCommerce design

Languages

Arabic
English

References

References available upon request.

Timeline

E-commerce Business Owner

Lamasa Store - Zid Platfourm
08.2023 - Current

Certificate - Digital Marketing and Advertising - Managing Paid Campaigns

EDRAAK
05.2023 - 06/2023

Sales Support Specialist

Starlinks
04.2023 - 05.2023

Divisional Personal Assistant

NHS
07.2020 - 05.2022

Senior Team Leader

Kuehne + Nagel
11.2018 - 06.2020

Freelancer Web design

Shopify
10.2018 - 09.2023

Bachelor of Arts - BA ( HONS) - English Language and Literature, General

Birmingham city University - BCU
09.2018 - 07/2021

High school Diploma - English & Maths Functional Skills & GCSE (Adults)

Bmet Matthew Boulton College
09.2017 - 06/2018

Sales Representative

GCL Direct
03.2017 - 08.2018
Fouziah Aldhafeeri