Kimani Fredrick
Kuwait
Summary
Proven track record in enhancing guest satisfaction at CALTON TOWER HOTEL through exceptional organizational skills and a proactive approach. Excelled in maintaining cleanliness and safety, significantly improving guest experience. Skilled in multitasking and guest relations, consistently delivering tailored services that exceed expectations.
Overview
12
12
years of professional experience
Work History
Suites Attendant
CALTON TOWER HOTEL
Kuwait City
02.2020 - Current
- Responsible for the suite cleaning, assists the Suite Ambassador with replenishing of in-suite amenities, and executing any other guest requests or preferences in accordance with the Standard Operating Procedures
- Partners with the Suite Ambassador to prepare the suite on arrival day
- Creates positive and memorable experiences for guests and anticipates their needs and expectations through engaging and genuine conversation. Ensures that all guest concerns, enquiries, and requests are recorded, followed up and addressed immediately to ensure complete guest satisfaction
- Partners with the Suite Ambassador, where possible, to collect and deliver guest valet services such as guest pressing, laundry, dry cleaning, and shoe care services
- Responds to problems quickly and efficiently with a problem solving, proactive attitude. Communicates and records any challenges to the Suite Ambassador and escalates conflict resolution as necessary
- Creates maintenance requests for non-functional equipment and any other topics impacting the housekeeping operation in suites, pantries, and corridors. Reports any delays that impact the timely resolution of the issues to the supervisor
- Responsible for the cleanliness of front of house and heart of house areas as assigned in the public area cleaning sections by the supervisor
Junior Room Services Attendant
HILTON HOTEL
Kuwait
08.2016 - 07.2020
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Provided exceptional customer service by promptly addressing guest needs and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
Suite Attendant
INTERCONTINENTAL HOTEL
Nairobi Kenya
01.2014 - 01.2016
- Handled laundry and dry cleaning requests efficiently, ensuring prompt delivery back to the guest''s suite.
- Displayed strong attention to detail while conducting daily room inspections, identifying any issues or discrepancies for immediate resolution.
- Maintained detailed records of guest preferences, utilizing information to provide tailored services during future visits.
- Contributed to team success by supporting colleagues during peak periods or absences as required.
- Acted as an ambassador for the hotel brand at all times, representing company values with pride and professionalism.
- Adhered strictly to safety protocols within both guest suites and common areas throughout the hotel property.
- Managed inventory of suite amenities, coordinating with housekeeping and maintenance staff to replenish supplies as needed.
Education
Diploma - Hospitality
MOUNT KENYA UNIVERSITY
Skills
- Organized POS
- Maintaining cleanliness
- Strong multitasking
- Proactive Approach
- Safety Monitoring
- Safe Chemical Handling
- Guest Relations
- Organizational Skills
Accomplishments
MVP award: Recognized for outstanding performance.
Grand Resolver Prize:Awarded for exemplary problem-solving skills
Languages
English
Bilingual or Proficient (C2)
German
Beginner (A1)
Spanish
Beginner (A1)
Referees
Mr abdalla fadhi f&b supervisor carlton tower hotel kuwait
65675678
Mrs halima ali guest relation officer,Hilton resorts kuwait.
60794536
Timeline
Suites Attendant
CALTON TOWER HOTEL
02.2020 - Current
Junior Room Services Attendant
HILTON HOTEL
08.2016 - 07.2020
Suite Attendant
INTERCONTINENTAL HOTEL
01.2014 - 01.2016
Diploma - Hospitality
MOUNT KENYA UNIVERSITY