Fuad Abdulrazeq
Salmiya,Kuwait
Summary
Accomplished professional with expertise in Customer Relationship Management and Sales & Cross-Selling, adept at enhancing VIP Banking Support and optimising Contact Center Operations. Demonstrates strong capabilities in IT Issue Handling and CRM Systems, coupled with proven Team Leadership skills. Proficient in Data Reporting, driving informed decision-making processes. Committed to leveraging these competencies to advance organisational success and customer satisfaction.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work history
Senior Contact Center Officer
National Bank of Kuwait (NBK)
Kuwait
05.2017 - 02.2026
- Handled inbound calls in Arabic & English
- Resolved IT-related customer issues
- Supported banking product sales
- Supervised midnight shifts
- Coordinated with international branches
- Handled fraud-sensitive cases
- Performed outbound sales and updated databases
Executive Secretary
Khawla Al Hasawi Lawyers Office
Kuwait
02.2016 - 02.2017
- Managed scheduling, meetings, and travel
- Prepared reports and presentations
- Organized legal case files
Sales Executive
Almubarak Corner
Kuwait
01.2015 - 02.2016
- Boosted repeat business by 30%
- Implemented market expansion strategies
- Delivered customized furniture solutions
Graphic Designer
Freelance / Local Studio
Jordan / Kuwait
02.2012 - 02.2013
- Designed logos, brochures, posters
- Worked with Adobe Photoshop, Illustrator, InDesign
- Delivered custom branding solutions
Education
Bachelor's Degree - Graphic Design
Amman Al Ahliyya University
01.2008 - 01.2012
Skills
- Customer Relationship Management
- Sales & Cross-Selling
- VIP Banking Support
- Contact Center Operations
- IT Issue Handling
- CRM Systems
- Team Leadership
- Data Reporting
Languages
Arabic: Native
English: Advanced
Additional Competencies
- Problem-Solving & Decision-Making
- Team Collaboration
- Reporting & Documentation
Timeline
Senior Contact Center Officer
National Bank of Kuwait (NBK)
05.2017 - 02.2026
Executive Secretary
Khawla Al Hasawi Lawyers Office
02.2016 - 02.2017
Sales Executive
Almubarak Corner
01.2015 - 02.2016
Graphic Designer
Freelance / Local Studio
02.2012 - 02.2013
Bachelor's Degree - Graphic Design
Amman Al Ahliyya University
01.2008 - 01.2012