GENEVIEVE VILLANUEVA NACU
Salmiya
Summary
Dedicated professional with expertise in patient care and wound management, surgical preparation and suturing, and equipment operation and maintenance. Demonstrates strong skills in inventory and sales oversight, employee scheduling, and task prioritisation. Proficient in food safety and hygiene standards, barista techniques, pastry production, and cake decorating. Committed to enhancing operational efficiency while maintaining high standards of service quality.
Overview
14
14
years of professional experience
Work History
Receptionist/Nursing Assistant
Kuwait Medical Company (Amar Medical Center)
Salmiya, Kuwait
07.2022 - Current
- Assisted in surgical procedures, delivering critical support to medical teams.
- Performed various surgical operations, including gynecomastia and liposuction.
- Administered local anaesthetics during surgical interventions.
- Executed laser hair removal and advanced body care treatments using state-of-the-art equipment.
- Conducted RF microneedling, skin whitening, lymphatic drainage, and body tightening procedures.
- Supported cosmetic procedures through dermal filler and botox injections.
Production Supervisor
Oru Roastery
Shuwaik Industrial, Kuwait
09.2021 - 06.2022
- Supervised activities of workers and enforce safety regulations.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Maintained clean, organized working areas to create positive, productive environments with minimal risk.
- Implemented measures to boost productivity, reduce waste, and cut costs.
- Supervise coffee roasting and track the production of the coffee quality, flow, and output.
- Negotiated rates with suppliers and managed relations to maintain adequate levels of quality supplies.
- Improved efficiency and productivity by eliminating waste and production constraints.
Barista Maestro/Store in Charge
Costa Coffee Kuwait
Kuwait
09.2017 - 09.2021
- Performed all opening and closing duties fully and accurately to maintain the cleanliness of café equipment.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Improved store ability to meet and exceed customer expectations, through careful trend and stock monitoring.
- Checked invoices from suppliers against physical stock records to identify discrepancies.
- Analyzed daily and weekly sales results and maintained ongoing, productive dialogue with the area manager and peers on sales performance.
- Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
- Oversaw daily store cleaning and general store maintenance to keep high company standards.
- Set SMART goals for the store team, developing staff abilities, and increase sales performance.
- Increased store sales year-on-year, exceeding KPI targets.
- Mentored team on effective upselling and cross-selling techniques, increasing profits.
Home Baker
Mommy's Sweet Pastry Corner
07.2016 - Current
- Maintained hygiene standards by ensuring cleanliness of baking area.
- Managed inventory for timely restocking of essential ingredients.
- Showcased versatility through baking diverse pastries, cakes, and cookies.
- Crafted innovative pastries using available ingredients.
- Cleaned and maintained kitchen equipment and ovens to ensure optimal performance.
- Adjusted oven temperatures for various baked goods to achieve desired results.
- Incorporated customer feedback into future baking endeavours for continuous improvement.
- Employed fondant and special decorating techniques to create unique cake designs.
Barista Team Leader
J.CO Donuts and Coffee, Philippines
Philippines
12.2013 - 06.2016
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Maintained clean, organized working areas to create positive, productive environments with minimal risk.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Totalled bills and accepted cash, card, and mobile payments.
- Used production trackers to generate performance reports and data.
- Packaged takeaway food for easy transport by customers or delivery drivers.
Barista
Gloria Jeans Coffees, Philippines
Philippines
03.2012 - 06.2012
- Performed all opening and closing duties fully and accurately to maintain thecleanliness of café equipment.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Created specialty drinks according to exact customer requests and preferences.
- Totalled bills and accepted cash, card, and mobile payments.
- Stocked counters, refrigerators, and food service bars with fresh supplies.
- Washed and chopped raw ingredients to use in cold or cooked food items.
Barista
Pebble Beach Café, Philippines
Philippines
06.2011 - 02.2012
- Warmly greeted and served customers, promptly processing payments to minimize wait times.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Performed all opening and closing duties fully and accurately to maintain thecleanliness of café equipment.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality, and presentation.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Cleaned counters, machines, utensils, and seating areas for immaculate cafe conditions.
- Maintained clean, organized cafe workspaces, enabling co-workers to readily locate required supplies.
- Totalled bills and accepted cash, card, and mobile payments.
- Served dishes and beverages in convenient packaging to maintain temperatures.
- Cleaned and sanitized coffee and food preparation areas, maintaining impeccable hygiene standards.
Education
Diploma - Health and Social Care L4
ICSA Kuwait
10-2023
Advance Baking Course Certificate
The Food Academy Kuwait
AL Rai, Kuwait08-2021
Introduction To Baking Course Certificate
The Food Academy Kuwait
Al Rai, Kuwait07-2021
Barista National Certification II -
Maxima Technical And Skills Training Institute
07-2016
Bachelor of Science in Hospitality Management -
University of Pangasinan
03-2011
Skills
- Patient care and wound management
- Surgical preparation and suturing
- Equipment operation and maintenance
- Inventory and sales oversight
- Employee scheduling and task prioritization
- Food and beverage knowledge
- Barista techniques and training
- Food safety and hygiene standards
- Pastry production and cake decorating
- Handling People and Store Operations
- Employee scheduling
- Customer's driven
- Task prioritization
- Salesfloor oversight
- Knowledgeable in Food and Beverage Services
- Inventory oversight
Accomplishments
Costa Coffee Barista of the Year- Area Champion 2018
Jco Donuts and Coffee- Employee of the month, Best Packer, Rookie of the month
Languages
English
Advanced
Arabic
Elementary
Personal Information
Referee
Dr. Ahmed El Hussini
Plastic Surgeon- New Royal Care Clinic
+20 111 1487537
ahmedelhussini80@gmail.com
Anthony Dalida
Store Manager- Costa Coffee
+965 60794143
Timeline
Receptionist/Nursing Assistant
Kuwait Medical Company (Amar Medical Center)
07.2022 - Current
Production Supervisor
Oru Roastery
09.2021 - 06.2022
Barista Maestro/Store in Charge
Costa Coffee Kuwait
09.2017 - 09.2021
Home Baker
Mommy's Sweet Pastry Corner
07.2016 - Current
Barista Team Leader
J.CO Donuts and Coffee, Philippines
12.2013 - 06.2016
Barista
Gloria Jeans Coffees, Philippines
03.2012 - 06.2012
Barista
Pebble Beach Café, Philippines
06.2011 - 02.2012
Diploma - Health and Social Care L4
ICSA Kuwait
Advance Baking Course Certificate
The Food Academy Kuwait
Introduction To Baking Course Certificate
The Food Academy Kuwait
Barista National Certification II -
Maxima Technical And Skills Training Institute
Bachelor of Science in Hospitality Management -
University of Pangasinan