GEORGE SAADEH
Manager Card Operation
Kuwait
Summary
Driven Card Operation Manager with a proven track record at Burgan Bank, excelling in operations management and team leadership. Spearheaded full product lifecycles, enhancing operational efficiency by implementing quality assurance practices and fostering a culture of continuous improvement. Achieved significant advancements in customer satisfaction and team performance, leveraging strategic planning and effective communication.
Overview
3
3
years of professional experience
Work History
Card Operation Manager
Burgan Bank
01.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Coordinated project planning and execution with team members and team leads.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Managed stakeholder expectations effectively throughout the entire product development process.
- Managed product demonstrations and testimonials for performance evaluation.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
Bachelor of Science - Economics
Tishreen University
Syria 04.2001 -
Skills
Team Leadership
Operations Management
Strategic Planning
Performance Management
Time Management
Staff Training and Development
Negotiation
Business Planning
Problem-solving abilities
Teamwork and Collaboration
Computer Skills
Customer Service
Excellent Communication
Business Analysis and Reporting
Workforce Management
Project Management
Languages
Arabic
Native language
English
Intermediate
B1
Work Preference
Work Type
Full TimeTimeline
Card Operation Manager
Burgan Bank
01.2022 - Current
Bachelor of Science - Economics
Tishreen University
04.2001 -