GEORGE SAADEH
Manager Card Operation
Kuwait
Summary
Driven Card Operation Manager with a proven track record at Burgan Bank, excelling in operations management and team leadership. Spearheaded full product lifecycles, enhancing operational efficiency by implementing quality assurance practices and fostering a culture of continuous improvement. Achieved significant advancements in customer satisfaction and team performance, leveraging strategic planning and effective communication.
Overview
3
3
years of professional experience
Work History
Card Operation Manager
Burgan Bank
01.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Coordinated project planning and execution with team members and team leads.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Managed stakeholder expectations effectively throughout the entire product development process.
- Managed product demonstrations and testimonials for performance evaluation.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
Bachelor of Science - Economics
Tishreen University
Syria 04.2001 -
Skills
Team Leadership
Languages
Arabic
Native language
English
Intermediate
B1
Work Preference
Work Type
Full TimeTimeline
Card Operation Manager
Burgan Bank
01.2022 - Current
Bachelor of Science - Economics
Tishreen University
04.2001 -
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