Georgie Sanchez
Rd, Tungkop Minglanilla Midori Plains Subdivision Block 11 Lot 10
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Secretary
Saeed & Samir Bookstore
10.2022 - Current
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Facilitated timely delivery of orders to meet organizational and departmental objectives.
- Managed filing for records, entered data and completed other clerical tasks.
Customer Service Associate (International Account)
Techmahindra
02.2021 - 11.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Guest Service Associate
Cebu Ocean park
07.2019 - 12.2019
- Contributed positively towards achieving team targets by cross-selling additional amenities during interactions with guests.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction.
- Providing guests with quality activities so they can have fun
- Maintained high level of professionalism and discretion when dealing with guests.
Education
Bachelor of Science - in Tourism Management
University of San Jose – Recoletos
03.2019
Pardo National High School
03.2015
Pardo Elementary School
03.2011
Skills
Customer Service
Verbal and written communication
Organization
Customer and client relations
Data Entry
Microsoft Office
Fast Learner
Keyboarding skills
File Management
Inventory Management
High Volume Phone Inquiries
Social media knowledge
Invoice Processing
Powerpoint
Excel spreadsheets
Birthdate
October 23, 1998
Personalqualitiesandskills
- Communication Skills
- Computer literate
- Able to accept and accomplish given tasks on time
- Proficient in MS Office Applications (Word, PowerPoint, Excel)
- Able to handle stress in any situation
- Strong interpersonal and teamwork skills
- Ability to adapt new environment
Age
25
Timeline
Secretary
Saeed & Samir Bookstore
10.2022 - Current
Customer Service Associate (International Account)
Techmahindra
02.2021 - 11.2022
Guest Service Associate
Cebu Ocean park
07.2019 - 12.2019
Bachelor of Science - in Tourism Management
University of San Jose – Recoletos
Pardo National High School
Pardo Elementary School
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