Gerald Mamwa
Salmiya
Summary
Proven Barista with a track record of enhancing customer satisfaction at Nejoud Restaurant Management Company, adept in espresso machine operation and exceptional customer service. Skillfully balanced high-quality beverage and food preparation with efficient cash handling, elevating customer loyalty and sales. A team player known for meticulous attention to detail and adaptability, consistently exceeding service goals.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Barista
Nejoud Restaurant Management Company
10.2023 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Efficiently handled peak hours, balanced speed and quality in service, and prioritized tasks during a shift.
- Ability to work independently with minimum supervision while achieving daily goals.
- Used POS system to accurately enter orders and process payments.
Barista
Kampala Kolping Hotel
02.2021 - 12.2023
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Skills
- Cash Handling
- Food and beverage Preparation
- Team Player
- Attention to detail
- Point of Sale operation
- Espresso machine operation
- Safe Food Handling practices
- Exceptional customer service
- Adaptable and Flexible
- Opening and closing duties
Certification
- Frosting Barista Academy, Barista Training course, 2 months
- Food Safety and Handling , Nejoud Restaurant Management Company, November,2023
- Customer Experience Training, Nejoud Restaurant Management Company, April, 2024
- Certified Barista, Nejoud Restaurant Management Company, 6 months, 2024
Languages
English
Advanced
C1
French
Elementary
A2
Spanish
Elementary
A2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Won employee of the month of June in 2024 at Nejoud Restaurant Management Company for exceptional customer service.
Education
Advanced Certificate in Business Administration - Business Administration
YMCA Comprehensive Institute
Kampala, Uganda02.2017
Timeline
Barista
Nejoud Restaurant Management Company
10.2023 - Current
Barista
Kampala Kolping Hotel
02.2021 - 12.2023
Advanced Certificate in Business Administration - Business Administration
YMCA Comprehensive Institute
- Food Safety and Handling , Nejoud Restaurant Management Company, November,2023
- Customer Experience Training, Nejoud Restaurant Management Company, April, 2024
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