POS Operation Officer
Hesabe Co. ( Electronic Payment Methods )
Kuwait City, Kuwait
2022.11 - Current
- Connecting point of sale (POS) devices to a customer’s account involves several steps, including communicating with banks to activate or deactivate terminals, updating merchant names on POS invoices, and ordering new devices such as soft POS, PAX IM20, Ipos (UX100, UX300, UX400), P400, and POS.
• The specific steps can vary depending on the bank and the type of POS devices being used. Additionally, it’s important to compare the prices offered by different banks before making a decision.
• Communicating with the customer and informing them about how to perform a TMS (Terminal Management System) call.
• Self-motivated, with strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
• Gained extensive knowledge in data entry, analysis and reporting.
Identified issues, analyzed information and provided solutions to problems.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Kept detailed records of daily activities through online customer database (Pip Drive).
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Negotiated prices, terms of sales and service agreements.
• Proven ability to learn quickly and adapt to new situations
Prepared and submitted detailed reports regarding assignments and ongoing investigations
• Collected, arranged, and input information into database system.
• Managed budgets effectively, prioritizing resource allocation for maximum impact on departmental goals.
