Gholam Reza Hater
Kuwait City
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Call Center Employee
PayleQ8
01.2017 - 01.2020
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Assistant Manager
Direct FN
03.2020 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
English And Literature
Arab Open University
01.2020
English And Literature
Shaheed Chamran University
IRAN 01.2017
Skills
- Sales Reporting
- Accounts Payable and Accounts Receivable
- Social Perceptiveness
- Staff Training
- Schedule Oversight
- Team Motivation
Languages
Persian
Native language
Arabic
Proficient
C2
English
Proficient
C2
Timeline
Assistant Manager
Direct FN
03.2020 - 01.2023
Call Center Employee
PayleQ8
01.2017 - 01.2020
English And Literature
Arab Open University
English And Literature
Shaheed Chamran University
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